Specialist Customer Solutions

Tyson Foods • Springdale, AR

4d

About The Position

The Customer Solutions Specialist is a customer-facing member of the Commercial Capabilities team and serves as the main point of contact for customer inquiries, including inventory management, shipment tracking, and supply chain programs. The role manages assigned customer accounts and supports efficient supply chain operations from order placement through final payment. Specialists develop solutions to real-time issues, ensure orders meet requirements, and collaborate with Sales, Supply Planning, Warehousing, Transportation, and other teams to deliver service and meet organizational goals.

The role focuses on customer relationship management, cost savings, order efficiency, supply chain visibility, and logistics optimization. Each Specialist’s account assignment and workload depend on factors such as customer needs, order volume, geography, and business complexity. Workload may fluctuate with seasonal demand; the position may manage up to 100 customer orders, 1.3 million pounds, and $3.8 million in sales per week. Duties may include completing documentation, attending recurring internal and external calls, coordinating customer shipments, and providing account coverage as needed. Domestic travel for customer meetings is required 1–3 times per year.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least one year of business experience.
• Ability to negotiate win-win solutions that reduce logistics costs while meeting customer needs.
• Proficiency with Microsoft Office applications.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and projects while maintaining accuracy and efficiency.
• Positive and proactive approach that contributes to a supportive, productive work environment.
• Strong analytical and problem-solving skills to identify problems, evaluate options, and implement effective solutions.
• Willingness and ability to perform the physical requirements of the job, with or without reasonable accommodation.
• Willingness to travel domestically for customer meetings 1–3 times per year.

Nice To Haves

• Experience with SAP.

Responsibilities

• Build and maintain customer relationships by understanding customers’ organizations, product portfolios, and internal processes, and tailoring service and communication to meet their expectations.
• Support Sales through food shows, customer visits, and store walks to strengthen customer collaboration and satisfaction.
• Influence customers to adopt efficient ordering practices, including direct plant shipments, full truckload orders, and layer or pallet increments.
• Use supply chain management software to improve visibility, coordination, decision-making, and order processing and tracking.
• Communicate the expectations and benefits of supply chain programs and monitor performance against company goals.
• Identify opportunities to consolidate shipments, maximize load efficiency, and reduce transportation and logistics costs.
• Partner with Sales to support growth by recommending replacements for discontinued items, managing shorted quantities, and supporting seasonal and promotional orders.
• Conduct meetings among Customer Solutions, Sales, Product, and Logistics teams to promote cross-functional collaboration.
• Manage assigned customer accounts and customer orders, tailoring daily work to business and customer requirements.
• Complete required documentation, participate in recurring calls with internal and external partners, and contribute to customer shipment planning and coordination.
• Provide account coverage outside the assigned business as needed.
• Use approved AI tools responsibly, protect sensitive information, follow company policies, validate AI-generated outputs, and apply professional judgment.

Benefits

• Paid time off
• 401(k) plans
• Affordable health benefits
• Life insurance
• Dental benefits
• Vision benefits
• Prescription drug benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level