Customer Solutions Specialist

Linde • Salt Lake City, UT

3d

About The Position

The Customer Solutions Specialist maintains relationships with regional customers and sales staff by handling calls, processing and correcting orders, and resolving product and service issues. The role provides specialty gas and supplies sales support to customers, other Customer Solutions Specialists, and the outside sales team. It uses business software systems to access customer information, check inventory, and process orders, and includes verifying credit status, completing credit or debit paperwork, preparing quotes within set parameters, and suggesting products or services that meet customer needs while following pricing guidelines. The position also builds effective working relationships with internal customers and meets call center performance metrics.

Requirements

• High school diploma.
• Two to four years of customer service or in-store sales experience.
• Prior industry experience and knowledge of company products, including hardgoods, welding supplies, industrial gas, specialty gas, and medical gas.
• Hands-on experience in Specialty Gas/Hydrocarbon industries.
• Strong computer skills, including proficiency in Microsoft applications and Lotus Notes.
• Excellent verbal and written communication skills.
• Ability to work independently, be self-motivated, and work flexible hours.

Nice To Haves

• College education or equivalent experience preferred.

Responsibilities

• Maintain ongoing relationships with regional customers and sales staff by handling calls, correcting order issues, processing orders, and resolving product or service issues.
• Process sales orders and changes, confirm shipment and delivery dates, and handle cancellations.
• Provide specialty gas and supplies sales support to customers, Customer Solutions Specialists, and the outside sales team.
• Use business software systems to retrieve customer information, verify inventory levels, and process orders.
• Verify customer credit status and complete paperwork for issuing credits or debits.
• Provide quotes and assistance to the sales force and management within set parameters.
• Suggest additional or alternative products and services to meet customer needs while following pricing guidelines.
• Build and maintain effective working relationships with internal Linde customers and meet call center performance metrics.

Benefits

• Health insurance
• Dental insurance
• Disability insurance
• Life insurance
• Paid holidays
• Paid vacation
• Employee discount program
• Opportunities for educational and professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED