Customer Solutions Specialist

Parts Town • Litchfield Park, AZ

2d

About The Position

The Customer Solutions Specialist, internally known as a Parts Expert, assists customers with original equipment manufacturer (OEM) replacement part needs. The role focuses on building strong customer relationships and providing an excellent experience in a fast-paced environment. The specialist handles a high volume of customer interactions, works across multiple systems, and communicates with customers and internal teams to support customer satisfaction. The stated schedule is Monday through Friday, 12:00 PM–9:00 PM EST, with flexibility to adjust hours as needed. The first three weeks of training are Monday through Friday, 10:00 AM–7:00 PM EST. A high-speed internet connection at home is required.

Requirements

• At least 1 year of customer service experience, either face-to-face or over the phone.
• Fluent in English.
• Strong communication, organization, and attention to detail.
• Passion for customer service and relationship-building.
• Team-oriented attitude, adaptability, and a positive, outgoing personality.
• Basic computer skills, including MS Office.
• Reliable, high-speed internet connection at home.
• Ability to work Monday through Friday, 12:00 PM–9:00 PM EST, with flexibility to adjust hours as needed; training is Monday through Friday, 10:00 AM–7:00 PM EST for the first three weeks.

Nice To Haves

• Bilingual ability.
• Knowledge of Excel and PowerPoint.
• Knowledge of OEM parts.

Responsibilities

• Handle approximately 50–70 calls per day while delivering exceptional customer care.
• Process quotes, orders, returns, part identification, adjustments, and tracking inquiries.
• Conduct vendor outreach and outbound calls.
• Work efficiently across multiple systems.
• Communicate professionally with customers, leadership, teammates, and other internal departments to support customer satisfaction.
• Build strong customer relationships and provide a positive customer experience.

Benefits

• Quarterly profit-sharing bonus.
• Team member appreciation events and recognition programs.
• Volunteer opportunities.
• Casual dress code.
• On-demand pay options.
• Health insurance.
• 401(k) with match.
• Employee assistance programs.
• Paid time off.
• Paid sick time off.
• Paid holidays.
• Paid parental leave.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed