Customer Solutions Specialist
About The Position
Chromalloy is seeking a Customer Solutions Specialist to provide customer support and coordinate with internal teams to handle orders, communications, and customer needs efficiently and accurately. The specialist serves as a key customer contact for inquiries, order updates, and service requests, helping deliver a positive customer experience and support business success. This is an on-site position in Orangeburg, New York. The role involves working across Production, Planning, Procurement, Quality, and Shipping, while maintaining accurate customer and order records and supporting continuous improvement. The position may require hours outside the regular schedule, including evenings, weekends, or holidays, based on operational needs. Non-exempt employees receive overtime in accordance with applicable law. Applicants must meet the stated U.S. person eligibility requirement. Any employment offer is contingent on successful completion of a background investigation and drug screen.
Requirements
- High school diploma or GED.
- Customer service, administrative support, inside sales support, or related experience.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong customer service mindset and a professional, positive approach.
- Ability to work independently and collaboratively across departments.
- Strong problem-solving skills and willingness to learn.
- Must be a U.S. person as defined in the posting: U.S. citizen, naturalized U.S. citizen, U.S. permanent resident, or holder of U.S.-approved political asylee or refugee status.
Nice To Haves
- Associate's or bachelor's degree in Business, Communications, Supply Chain, or a related field.
- Experience supporting customers in a manufacturing, aerospace, distribution, or industrial environment.
- Experience with ERP, CRM, or order management systems.
- Familiarity with customer quotations, order entry, or sales support processes.
Responsibilities
- Serve as a primary point of contact for customers by phone, email, and other communication channels.
- Respond to customer inquiries and coordinate solutions with internal teams.
- Prepare quotations, customer reports, and order-related documentation.
- Maintain accurate customer, sales, and order records in company systems.
- Provide customers with order status updates, delivery information, and other key communications.
- Partner with Production, Planning, Procurement, Quality, and Shipping teams to support customer requirements.
- Help resolve customer issues and ensure timely follow-up and communication.
- Build and maintain positive, professional customer relationships.
- Support continuous improvement initiatives that enhance customer service and operational efficiency.
- Follow company policies, quality standards, and regulatory requirements while maintaining a commitment to safety and ethics.
Benefits
- Comprehensive and flexible benefit options starting on day one, including medical, dental, vision, EAP, and wellness incentives.
- 401(k) with employer matching.
- Development and progression opportunities, including regular performance conversations, training and development curriculum, and engineering fellowship programs.
- Paid time off, including vacation, sick time, paid holidays, and parental leave, eligible from the first day of employment.
- Competitive pay and potential eligibility for quarterly and annual bonuses, depending on role and site.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
