Customer Solutions Specialist

Chromalloy • Orangeburg, NY

2d • Onsite

About The Position

The Customer Solutions Specialist provides customer support while coordinating with internal teams to ensure orders, communications, and customer needs are handled efficiently and accurately. The role is a key customer contact for inquiries, order updates, and service-related requests, contributing to a positive customer experience and business success. The position supports Chromalloy’s work repairing and manufacturing critical aerospace components used across the global aviation industry, helping support aviation safety and reliability.

This position is based on-site in Orangeburg, NY. The specialist communicates with customers, prepares quotations and documentation, maintains customer and order records, shares order and delivery updates, and works with operational departments to meet customer requirements. The role also supports issue resolution and continuous improvement while following company policies, quality standards, regulatory requirements, and safety and ethics expectations.

Requirements

• High School Diploma or GED required.
• Customer service, administrative support, inside sales support, or related experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service mindset with a professional and positive approach.
• Ability to work both independently and collaboratively across departments.
• Strong problem-solving skills and a willingness to learn.

Nice To Haves

• Associate's or Bachelor's degree in Business, Communications, Supply Chain, or a related field.
• Experience supporting customers within a manufacturing, aerospace, distribution, or industrial environment.
• Experience working with ERP, CRM, or order management systems.
• Familiarity with customer quotations, order entry, or sales support processes.

Responsibilities

• Serve as a primary point of contact for customers via phone, email, and other communication channels.
• Respond to customer inquiries and coordinate solutions with internal teams.
• Prepare quotations, customer reports, and order-related documentation.
• Maintain accurate customer, sales, and order records within company systems.
• Provide customers with order status updates, delivery information, and other key communications.
• Partner with Production, Planning, Procurement, Quality, and Shipping teams to support customer requirements.
• Help resolve customer issues and ensure timely follow-up and communication.
• Build and maintain positive, professional customer relationships.
• Support continuous improvement initiatives that enhance customer service and operational efficiency.
• Follow company policies, quality standards, and regulatory requirements while maintaining a strong commitment to safety and ethics.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED