Customer Solutions Specialist

Linde • Salt Lake City, UT

5d

About The Position

The Customer Solutions Specialist maintains ongoing relationships with regional customers and sales staff by handling calls, correcting order issues, processing orders, and resolving product or service issues. The role provides specialty gas and supplies sales and support to customers, other Customer Solutions Specialists, and the outside sales team. It also supports the sales force and management with quotes and assistance within established parameters, and builds effective relationships with internal customers while meeting call center performance metrics.

The specialist uses business software systems to retrieve customer information, verify inventory, process orders, and verify customer credit status. The position is scheduled for first shift and requires the ability to work flexible hours. Linde describes its work as providing industrial gases, technologies, and services that support customer success and contribute to sustainability and emissions-reduction goals.

Requirements

• High school diploma.
• Two to four years of customer service or in-store sales experience.
• Prior industry experience and knowledge of company products, including hardgoods, welding supplies, industrial gas, specialty gas, and medical gas.
• Hands-on experience in Specialty Gas/Hydrocarbon industries.
• Strong computer skills, including proficiency in Microsoft applications and Lotus Notes.
• Excellent verbal and written communication skills.
• Ability to work independently and be self-motivated.
• Ability to work flexible hours.

Nice To Haves

• College education or equivalent experience preferred.

Responsibilities

• Maintain ongoing relationships with regional customers and sales staff by handling calls, correcting order issues, processing orders, and resolving product or service issues.
• Process sales orders and changes, confirm shipment and delivery dates, and handle cancellations.
• Provide specialty gas and supplies sales and support to customers, Customer Solutions Specialists, and the outside sales team.
• Use business software systems to retrieve customer information, verify inventory levels, and process orders.
• Verify customer credit status and complete paperwork for issuing credits or debits.
• Provide quotes and assistance to the sales force and management within set parameters.
• Suggest additional or alternative products and services to meet customer needs, following pricing guidelines.
• Build and maintain effective working relationships with internal Linde customers and meet call center performance metrics.

Benefits

• Health insurance
• Dental insurance
• Disability insurance
• Life insurance
• Paid holidays
• Vacation
• Employee discount program
• Opportunities for educational and professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED