Customer Solutions Specialist

Parts Town • Fort Wayne, IN

1d • Hybrid

About The Position

The Customer Solutions Specialist, internally known as the Parts Expert, supports customers with pricing, quote generation, parts identification, shipping, tracking, and returns. This role is part of a team responsible for delivering high-quality customer service and exceeding customer expectations. It involves handling a high volume of inbound interactions, including approximately 50–70 phone calls per day and a steady flow of emails, while maintaining a friendly, helpful, and attentive manner. The role is hybrid and requires a quality, high-speed internet connection at home.

Parts Town emphasizes safety, integrity, enthusiasm, adaptability, collaboration, and a positive workplace culture. The company offers a salary range of $37,348.78–$50,403.56 annually ($17.96–$24.23 hourly), based on factors including qualifications, experience, and geographical location. Some roles may also offer profit sharing and an annual bonus, depending on the role.

Requirements

• At least 1 year of experience in a face-to-face or over-the-phone customer service role.
• Strong organizational, multitasking, and computer skills.
• Ability and enthusiasm to handle a high volume of in-depth calls while maintaining a friendly and helpful demeanor.
• Knowledge of MS Office.
• A quality, high-speed internet connection at home.
• Positive, outgoing, team-oriented personality.
• Strong communication skills and proficiency in written and spoken English.

Nice To Haves

• Bilingual ability.
• Knowledge of original equipment manufacturer parts.

Responsibilities

• Handle a high volume of inbound customer interactions, including approximately 50–70 phone calls per day and a steady flow of emails.
• Process customer requests, including order entry, order status updates, part number identification, pricing and availability confirmation, and returns.
• Collaborate with customers, manufacturers, and internal departments to address customer needs.
• Provide exceptional customer service while upholding Parts Town’s quality standards and exceeding customer expectations.

Benefits

• Quarterly profit-sharing bonus.
• Hybrid work schedule.
• Team member appreciation events and recognition programs.
• Volunteer opportunities.
• Monthly IT stipend.
• Casual dress code.
• On-demand pay options.
• Health insurance.
• 401(k) with company match.
• Employee assistance programs.
• Time away, including paid time off and paid sick time off.
• Dental insurance.
• Vision insurance.
• Paid holidays.
• Paid parental leave.
• Professional development opportunities.
• Potential annual bonus, depending on the role.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed