Customer Solutions Specialist

ALCIVIA • Menomonie, WI

6h

About The Position

At ALCIVIA, customers are at the center of everything. The Animal Nutrition Customer Solutions Specialist delivers responsive support to customers, sales teams, and internal partners; processes orders accurately; resolves customer inquiries; and helps ensure a seamless experience from order placement through delivery and billing. The ideal candidate is detail-oriented, customer-focused, collaborative, and comfortable working in a fast-paced environment. Strong communication and problem-solving skills, along with a passion for excellent customer experiences, are important.

Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Strong proficiency with Microsoft Office applications and the ability to learn new systems and technology.
• Strong verbal and written communication skills.
• Excellent organizational skills and the ability to manage multiple priorities and deadlines.
• Strong attention to detail and commitment to accuracy.
• Effective problem-solving and critical-thinking abilities.
• Ability to work independently while contributing positively to a team environment.
• Customer-focused mindset and passion for providing exceptional service.
• Strong time-management and prioritization skills.
• Technical aptitude and willingness to learn new tools, processes, and systems.
• Commitment to safety and continuous improvement.

Nice To Haves

• Associate degree or related post-secondary education.
• Experience in agriculture, feed manufacturing, animal nutrition, or a related industry.
• Knowledge of animal nutrition products and services.
• Experience with order processing, billing, or customer account management.

Responsibilities

• Process customer orders, invoicing, and billing transactions accurately and efficiently.
• Serve as a primary point of contact for customer inquiries, providing timely and knowledgeable support.
• Identify customer needs and connect customers with appropriate products, services, or team members.
• Process order changes, returns, and account updates according to company policies and procedures.
• Partner with feed mill operations to ensure orders are produced accurately and meet customer expectations.
• Collaborate with the Credit team to resolve billing questions, payment concerns, and account issues.
• Escalate complex customer concerns and significant order issues when appropriate.
• Work closely with Sales to support customer relationships and deliver exceptional service.
• Promote cross-functional collaboration to create a consistent and positive customer experience across ALCIVIA.
• Support other business functions and special projects as needed.
• Maintain a commitment to workplace safety and company values.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match up to 6%, fully vested
• Paid parental leave
• Paid time off
• Paid holidays
• Paid volunteer time off
• Short-term disability insurance
• Long-term disability insurance
• Life insurance
• AD&D insurance
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Certification and licensing support
• Ongoing training opportunities
• Annual company clothing allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED