Customer Solutions Specialist

Parts Town • Fort Wayne, IN

1d • Hybrid

About The Position

The Customer Solutions Specialist, internally known as the Parts Expert, assists customers with pricing, quote generation, parts identification, shipping, tracking, and returns. The role is part of a team of Customer Solutions Specialists responsible for delivering high-quality customer service and exceeding customer expectations.

The position handles a high volume of customer interactions, including approximately 50–70 phone calls per day and a steady flow of emails. It processes order entry and status updates, identifies part numbers, confirms pricing and availability, and handles returns. The specialist collaborates with customers, manufacturers, and internal departments to address customer needs. Strong communication and attention to detail are essential.

Requirements

• At least 1 year of experience in a face-to-face or over-the-phone customer service role.
• Strong organizational, multitasking, and computer skills.
• Ability and enthusiasm to handle a high volume of in-depth calls while maintaining a friendly and helpful demeanor.
• Knowledge of MS Office.
• A quality, high-speed internet connection at home.
• Positive, outgoing, team-oriented personality.
• Proficiency in English, both written and verbal.

Nice To Haves

• Bilingual skills.
• Knowledge of original equipment manufacturer parts.

Responsibilities

• Handle approximately 50–70 inbound customer phone calls per day and a steady flow of emails while delivering an exceptional customer experience.
• Process customer requests, including order entry and status updates, part number identification, pricing and availability confirmation, and returns.
• Collaborate with customers, manufacturers, and internal departments regarding customer needs.
• Uphold Parts Town’s customer service and quality standards and work to exceed customer expectations.

Benefits

• Quarterly profit-sharing bonus.
• Hybrid work schedule.
• Team member appreciation events and recognition programs.
• Volunteer opportunities.
• Monthly IT stipend.
• Casual dress code.
• On-demand pay options.
• Health insurance.
• 401(k) with match.
• Employee assistance programs.
• Paid time off.
• Paid sick time off.
• Paid holidays.
• Paid parental leave.
• Professional development opportunities.
• Dental insurance.
• Vision insurance.
• Work-life balance and a supportive workplace culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed