Customer Solutions Specialist

Parts Town • Plattsburgh, NY

1d • Hybrid

About The Position

The Customer Solutions Specialist, internally known as the Parts Expert, assists customers with pricing, quote generation, parts identification, shipping, tracking, and returns. The specialist handles a high volume of customer interactions while providing top-notch service, upholding Parts Town’s quality standards, and exceeding customer expectations. The role requires strong communication, attention to detail, organization, multitasking, and computer skills. The schedule is Monday through Friday, 12:00 PM–9:00 PM EST, with flexibility to adjust hours as needed. The first three weeks of training are Monday through Friday, 10:00 AM–7:00 PM EST. The position has a hybrid work schedule and requires a quality, high-speed internet connection at home.

Requirements

• At least 1 year of experience in a face-to-face or over-the-phone customer service role.
• Strong organizational, multitasking, and computer skills.
• Ability to handle a high volume of in-depth calls while maintaining a friendly and helpful demeanor.
• Knowledge of MS Office.
• A quality, high-speed internet connection at home.
• Positive, outgoing, team-oriented personality.
• Proficiency in written and verbal English.
• Ability to work Monday through Friday, 12:00 PM–9:00 PM EST, with flexibility to adjust to different hours as needed; the first three weeks of training are Monday through Friday, 10:00 AM–7:00 PM EST.

Nice To Haves

• Bilingual ability.
• Knowledge of original equipment manufacturer parts is welcomed, but not required.

Responsibilities

• Handle approximately 50–70 inbound phone calls per day and a steady flow of emails while delivering an exceptional customer experience.
• Process customer requests, including order entry and status updates, part number identification, pricing and availability confirmation, and returns.
• Collaborate with customers, manufacturers, and internal departments to address customer needs.
• Provide assistance with quote generation, shipping, tracking, and parts identification.

Benefits

• Quarterly profit-sharing bonus
• Hybrid work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options
• Health insurance
• 401(k) with match
• Employee assistance programs
• Paid time off
• Paid sick time off
• Paid holidays
• Paid parental leave
• Dental insurance
• Vision insurance
• Professional development opportunities
• Annual bonus depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed