Specialist Customer Solutions

Tyson Foods, Inc. • Springdale, AR

19h

About The Position

The Customer Solutions Specialist is a customer-facing member of the Commercial Capabilities team and serves as the main point of contact for customer inquiries involving inventory management, shipment tracking, and supply chain programs. The role manages assigned customer accounts and supports efficient supply chain operations, cost savings, and order execution from placement through final payment. Specialists develop solutions to real-time issues, manage customer orders for compliance, and collaborate with Sales, Supply Planning, Warehousing, Transportation, Product, and Logistics teams to meet customer and organizational goals.

The role involves managing up to 100 customer orders, 1.3 million pounds, and $3.8 million in sales each week. Account assignments and day-to-day responsibilities vary according to geography, order volume, customer needs, and business complexity. Workload fluctuates with seasonal demand. Specialists may provide coverage beyond their assigned business as needed and travel domestically for customer meetings 1–3 times per year.

The position requires a bachelor's degree or equivalent work experience and at least one year of business experience. The successful candidate must be willing and able to perform the physical requirements of the job, with or without reasonable accommodation.

Requirements

• Bachelor's degree or equivalent work experience.
• At least one year of business experience.
• Ability to negotiate win-win solutions that reduce logistics costs while meeting customer needs.
• Proficiency in MS Office applications.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and projects simultaneously while maintaining accuracy and efficiency.
• Positive, proactive approach that supports a productive work environment.
• Strong analytical and problem-solving skills, including evaluating options and implementing effective solutions.
• Willingness and ability to perform the physical requirements of the job, with or without reasonable accommodation.
• Willingness to travel domestically for customer meetings 1–3 times per year.

Nice To Haves

• Experience with SAP.

Responsibilities

• Build and maintain customer relationships by understanding customers’ organizations, product portfolios, and processes, and tailoring service and communication to their needs.
• Support Sales by participating in food shows, customer visits, and store walks.
• Encourage efficient ordering practices, including direct plant shipments, full truckloads, and orders in layer or pallet increments.
• Use supply chain management software to improve visibility, coordination, and order processing and tracking.
• Communicate supply chain program expectations and benefits, and monitor performance against company goals.
• Identify opportunities to consolidate shipments, maximize load efficiency, and reduce transportation and logistics costs.
• Partner with Sales to recommend replacements for discontinued products, manage shorted quantities, and support seasonal and promotional orders.
• Conduct meetings between Customer Solutions, Sales, Product, and Logistics teams to promote cross-functional collaboration.
• Manage assigned customer orders and accounts, complete necessary documentation, participate in recurring internal and external calls, and contribute to customer shipment planning and coordination.
• Provide account coverage outside the assigned business when required.

Benefits

• Paid time off
• 401(k) plan
• Health benefits
• Life insurance
• Dental benefits
• Vision benefits
• Prescription drug benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level