Specialist 2, Nutr. Serv. Customer Care

Houston ISD•Houston, TX

12d•$50,000 - $55,000

About The Position

Specialist 2 provides specialized expertise and support across multiple areas of Customer Service within the Nutrition Services Department. The role involves researching and analyzing data and trends, supporting organizational strategies and initiatives, developing training solutions, and contributing to policies and process improvements. The position applies moderately complex procedures and tasks, often requires independent judgment in choosing appropriate resources, and receives supervision as needed. Decisions may involve routine and non-routine matters but remain subject to approval. The role has no budget development or supervisory responsibilities, though it may include occasional work guidance, technical advice, and training for staff. The employee shares information with customers, supervisors, coworkers, and other departments, follows through on customer inquiries and complaints, and forwards difficult or non-routine issues for resolution. Work is normally performed in a typical interior environment without hazardous or unpleasant elements.

Requirements

Minimum of 3 years of experience in a related role or field, with a proven track record of successful project delivery.
Working knowledge of Oracle HR, Payroll, Maintenance, and Accounts Payable modules; SAP; Primero Ordering System; Microsoft Office; and Time Clock Plus.
Ability to apply moderately complex procedures and tasks, use independent judgment to select appropriate resources, and address routine and non-routine matters subject to approval.
Ability to carry and/or lift less than 15 pounds.

Nice To Haves

Bachelor's degree preferred.
Additional certifications or relevant training are a plus.
SNA or TASN certification/licensure preferred.

Responsibilities

Provide subject matter expertise and support in multiple areas of Customer Service, offering guidance and recommendations to team members and stakeholders in the Nutrition Services Department.
Conduct in-depth research, analysis, and evaluation of data, trends, and industry best practices to support decision-making.
Support implementation of strategies, programs, and initiatives addressing organizational needs and objectives.
Collaborate with cross-functional teams to design and deliver training solutions in assigned areas.
Support development and implementation of policies, procedures, and guidelines aligned with regulatory requirements and industry standards.
Analyze complex problems, identify root causes, and propose solutions to improve operational efficiency and effectiveness.
Participate in developing and monitoring key performance indicators (KPIs) to measure initiative outcomes.
Identify process-improvement opportunities with stakeholders and facilitate implementation of changes.
Assist with project management and execution, ensuring adherence to timelines, budgets, and quality standards.
Use relevant software applications, tools, and systems to optimize data analysis, reporting, and tracking.
Prepare and present reports, presentations, and recommendations to senior management and other stakeholders.
Stay current with trends, technologies, and advancements in the assigned area of expertise.
Provide training and guidance to junior team members as needed.
Maintain positive relationships and effective communication with internal and external stakeholders.
Pursue professional development and growth in the assigned area of specialization.
Perform other duties and responsibilities as assigned.
Follow through on customer inquiries, requests, and complaints; forward difficult or non-routine inquiries and requests to the appropriate level for resolution.