Customer Sales & Serv Rep
About The Position
A Customer Sales & Service Representative (CSSR) establishes and maintains profitable customer relationships on behalf of Applied. The representative takes personal responsibility for each customer contact, ensures customer requirements are met, and pursues the Company’s interests. As an integral member of the Applied sales team, the CSSR provides customers with information about products and services and responds to their inquiries. The position also includes warehouse functions such as pulling and packing products, receiving, cycle counting, stock put-away, and product delivery. The representative provides emergency and after-hours services as scheduled, backs up other Service Center associates as needed, and performs other duties assigned by management.
Requirements
- At least 6 months of customer service experience or at least 1 year of experience in a stockroom or driving position within industrial distribution.
- High school diploma or equivalent.
- Demonstrated mechanical and mathematical aptitude.
- Excellent communication and organizational skills.
- Ability and desire to learn new systems and processes quickly.
- Strong computer skills, particularly in Excel.
- Ability to sit and stand for extended periods, walk, bend, and regularly lift up to 25 pounds and occasionally lift up to 50 pounds.
Nice To Haves
- SAP experience in a customer service setting.
- Knowledge of industrial products and hydraulics.
- Ability to learn and use calipers to measure specifications on a wide variety of industrial parts.
- Highly developed sense of integrity and commitment to customer satisfaction.
- Demonstrated passion for excellence in customer service.
- Ability to communicate clearly and professionally, verbally and in writing.
- Pleasant, patient, and friendly attitude.
- Detail-oriented, with strong communication and listening skills.
- Solid work ethic and team-player mentality.
Responsibilities
- Professionally handle customer requests received by phone, email, fax, EDI, walk-in, or through Applied sales associates, resolving issues promptly and thoroughly.
- Recommend and source profitable products, using internal inventory first and supplier inventory as an alternative, to meet or improve on customer-required dates.
- Review open customer orders and pending quotes proactively to support timely responses and shipments and convert quotes to orders.
- Communicate service disruptions, approval requests, needed corrective actions, customer feedback, and preventive actions to Service Center management.
- Balance company policy and customer benefit in decision-making and handle issues in the best interests of both Applied and the customer.
- Maximize profit by working with suppliers to obtain additional chargebacks and recommending profitable product offerings.
- Support pricing and margin improvement by communicating opportunities to management, reducing overrides, promoting profitable options, and recovering freight expenses.
- Build product knowledge and expertise to help customers select products and coordinate supplier engineering support to advance the sales process.
- Invest in developing proficiency with company systems, product training, company initiatives, and tools, and pursue continuous career development.
- Identify and evaluate process improvements that enhance the customer experience, using customer feedback, supplier nonconformance, and on-time and error-free forms and metrics.
- Perform warehouse duties, including pulling and packing products, receiving, cycle counting, stock put-away, and product delivery.
- Provide emergency and after-hours services as scheduled.
- Provide backup support to other Service Center associates and perform other duties assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
