Customer Sales & Serv Rep

1100 Applied Industrial Technologies, Inc.•Elk Grove Township, IL

6d•Onsite

About The Position

The Customer Sales & Serv Rep provides customer assistance by phone and in person at the company facility. The role involves clarifying customer needs, researching solutions, and recommending parts after training, while building ongoing business relationships through repeated contact and consultation. Representatives help customers find parts or solutions, including during equipment breakdowns, and may use mechanical aptitude to address customer problems or troublesome processes. The position also supports sales and customer satisfaction goals by processing quotes, taking orders, and providing post-order service. It offers training in industrial distribution and a potential growth path toward sales or management careers.

Requirements

Six months of customer service experience is preferred.
Excellent telephone and written communication skills, including English grammar.
Ability and desire to learn new systems and processes quickly.
Enjoys working with computers, with basic knowledge of Microsoft Office, specifically Outlook and Excel, and comfort using Google search.
High school diploma or equivalent.
Valid driver's license and clean driving record (MVR).
Strong prioritization and multitasking skills, a sense of urgency, attention to detail, and accuracy.
Interpersonal skills and the ability to establish rapport and build relationships with a wide variety of customers.
Ability to lift up to 50 lbs.

Nice To Haves

SAP / ERP experience is preferred but not required.
Some knowledge of industrial distribution products and hydraulics is preferred but not required.
Six months of customer service experience is preferred.

Responsibilities

Assist customers by phone and in person at the facility.
Clarify customer needs, research requests, and recommend parts after becoming familiar with the products and systems.
Work toward or exceed monthly sales goals while increasing customer satisfaction.
Process quotes, take orders, and provide post-order service.
Build ongoing business relationships through repeated contact and consultation.
On occasion, use mechanical aptitude to help solve customer problems or troublesome processes.