Customer Sales Rep
About The Position
The Customer Sales Rep assists customers in initiating purchases and provides a high level of customer service to support a positive buying experience. The role helps customers select products including firearms, Class III items, ammunition, tactical, hunting, fishing, outdoor equipment, and apparel. The representative maintains product knowledge, processes firearm transfer paperwork accurately, resolves customer issues, and supports store upkeep and sales goals. The position reports directly to the Store Manager and may receive daily duties or instructions from the Department Lead. A commitment to following directions is required. The role may involve evening, weekend, and holiday work and interaction with challenging customers. Applicants must be at least 18 years old. Employment is contingent on satisfying applicable U.S. export-control screening requirements if the position involves access to controlled technology or software.
Requirements
- High school diploma or GED.
- Previous sales or customer service experience.
- High attention to detail.
- Strong problem-solving skills and ability to handle high customer volume.
- Strong interpersonal skills, including effective oral and written communication.
- Ability to lead, motivate, mentor, communicate, and interact positively with people.
- Positive attitude, goal-driven approach, customer-service orientation, and focus on the organization's overall strategic picture.
- Must be at least 18 years old.
Nice To Haves
- Working knowledge of Form 4473 paperwork and the FBI NICS system.
- Cash handling and previous cash register experience.
Responsibilities
- Assist customers with purchasing selections across firearms, Class III items, ammunition, tactical, hunting, fishing, outdoor equipment, and apparel.
- Provide outstanding customer service and greet customers promptly as they approach the work area.
- Resolve customer issues to the best of their ability.
- Maintain the store, including sweeping, dusting, restocking, and fronting merchandise.
- Complete Federal Firearms Transfer Records (4473) and related documents with 100% accuracy.
- Maintain working knowledge of product offerings to advise customers in purchasing decisions.
- Remain impartial during sales and avoid allowing personal bias to negatively influence transactions.
- Close sales efficiently to meet overall store sales goals.
- Follow directions from the Store Manager and Department Lead.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
