Special Events Supervisor

SP Plus•Chicago, IL

8d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. It operates a parking network with more than 23,000 employees at over 4,000 locations across North America and Europe. The Special Events Supervisor oversees operations at an assigned parking lot, supports employees, addresses customer service issues, and performs cash, facility, and equipment checks. The position requires working outdoors in varying weather conditions and maintaining a neat appearance in complete uniform during scheduled shifts.

Requirements

Must be at least 18 years old.
Minimal high school diploma or equivalent.
Ability to read and comprehend simple instructions, short correspondence, and memos in English.
Ability to use common-sense understanding to carry out detailed but standard written or oral instructions.
Ability to respond positively and effectively to customer problems or complaints.
Ability to adapt to changes in the work environment and deal with change, delays, or unexpected events.
A valid state-issued driver’s license with a current address and acceptable driving record is required only if expected to drive a company vehicle or drive on company business.
Regularly stand, walk, and use hands to handle cash and equipment; occasionally sit, climb, or balance; and occasionally lift or move up to 25 pounds.
Work outdoors in varying weather conditions, including cold, rainy, snowy, harsh, hot, or humid weather.

Nice To Haves

Cashier or parking experience is preferred but not required.

Responsibilities

Verify shift transactions against cashiers’ money on hand during bank drops.
Respond to customer service issues and resolve them on the spot.
Maintain order in the assigned lot.
Maintain relationships with police department and security personnel.
Supervise employees and serve as a liaison between employees and upper management.
Count vehicles on location throughout the shift, as needed.
Arrive and remain in complete uniform and maintain a neat, clean appearance during scheduled shifts.
Report unknown, observed, or suspected company policy violations, safety hazards, and unusual occurrences to managers.
Troubleshoot minor issues with revenue control equipment.
Complete daily facility inspections and other required documentation.
Assist with cleanup of debris, water, oil spills, and similar materials.
Substitute for any position, if necessary.
Maintain thorough knowledge of all areas of the garage and of major nearby streets, landmarks, and freeways.
Complete other duties as assigned.