Special Events Supervisor PT
About The Position
The Omni Special Events Supervisor oversees the planning, coordination, and execution of resort activities and special events. The position leads and supports the Special Events team in delivering memorable guest experiences while upholding Omni service standards, safety procedures, and operational expectations. The role includes supervising and supporting staff, coordinating regular and seasonal programming, managing event logistics and supplies, and responding to guest concerns. Work takes place indoors and outdoors and requires extended periods of standing and walking, lifting items over 15 pounds, and availability for weekends, holidays, evenings, and varying shifts. Participation in themed events and wearing costumes may be necessary.
Requirements
- Strong customer service, communication, organization, and problem-solving skills.
- Ability to lead a team and manage multiple responsibilities in a fast-paced environment.
- Ability to stand, walk, and lift over 15 pounds.
- Basic computer skills and willingness to learn resort systems.
- Flexibility to work weekends, holidays, and varying shifts.
- Commitment to Omni service standards, teamwork, safety, and exceptional guest experiences.
Nice To Haves
- Previous hospitality, recreation, or event experience.
- Supervisory, leadership, or training experience.
Responsibilities
- Supervise, train, and support Special Events Attendants to ensure high-quality guest service and successful event execution.
- Coordinate daily activities, special events, seasonal programming, and holiday events.
- Oversee event setup, registration, ticket sales, bookings, guest check-in, and breakdown.
- Lead activities such as children's crafts, cookie decorating, painting, tie-dye, bingo, family game nights, lawn games, and movie nights.
- Assist with staff scheduling, task assignments, event coverage, and daily operational planning.
- Ensure team members demonstrate warmth, personalization, proactivity, and awareness in guest interactions.
- Maintain knowledge of resort amenities, activities, schedules, and hours of operation.
- Monitor event spaces for cleanliness, organization, and safety before, during, and after activities.
- Manage event supplies, equipment, inventory, and departmental organization.
- Address guest concerns, resolve service issues, and identify opportunities to improve guest satisfaction.
- Communicate with resort departments and management to ensure successful event operations.
- Follow safety and emergency procedures and ensure team compliance.
- Perform other duties assigned by management.
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
No Education Listed
