Retail Part Time Special Event and Party Coordinator

Michaels Stores•Henrico, NC

22d•$13 - $15•Onsite

About The Position

The Special Event and Party Coordinator plans, coordinates, and facilitates events, including children’s birthday parties, craft classes, and other activities in a Michaels store. The role creates a fun, creative, and stress-free experience for guests of all ages by demonstrating and teaching craft projects, conducting face painting and other activities, coordinating party add-ons, communicating with clients and store team members, and adapting plans to meet client needs. The coordinator handles event-related administrative work, prepares backup plans, maintains safety and cleanliness standards, and sets up, breaks down, and cleans event areas. The position also supports the store’s customer experience and daily operations. Duties include helping customers locate products and find solutions, providing fast and friendly checkout, promoting rewards and credit-card programs, assisting with online order fulfillment, unloading and stocking merchandise, maintaining recovery and cleanliness, and supporting safety and shrink-prevention programs. The role follows company procedures and standards, collaborates respectfully with team members and customers, and is cross-trained in Custom Framing sales and production. Other duties may be assigned.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills.
Ability to handle job stress and interact effectively with guests of all ages and coworkers.
Good written, verbal, and nonverbal communication and listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Energetic and enthusiastic personality.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes and access high shelves using a ladder or similar equipment.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other activities.
Engage guests of all ages and create a fun, creative environment.
Demonstrate and instruct craft projects, perform face painting, and lead other activities.
Facilitate party add-ons, including goody bags and balloons, according to company standards.
Communicate event details with clients and store team members.
Answer emails and phone calls and complete event paperwork.
Adjust plans and events based on client feedback and needs; prepare backup or emergency plans.
Ensure client satisfaction for scheduled events.
Set up, break down, and clean event areas while following company cleanliness and safety standards.
Help customers shop, locate products, and find solutions.
Provide a fast and friendly checkout experience.
Promote the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, and planogram processes.
Complete merchandise recovery and maintenance, Store in Stock Optimization (SISO), and ad set duties as assigned.
Support shrink and safety programs and follow company policies, standard operating procedures, and applicable legal requirements.
Interact respectfully and positively with customers and coworkers and serve as a role model for other team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and restroom upkeep.
Perform other duties as assigned.