retail party and event host

Michaels•Issaquah, WA

5d•Onsite

About The Position

The Retail Party and Event Host plans, coordinates, and facilitates events—including children’s birthday parties, craft classes, and other store events—to create a fun, engaging, and stress-free experience. The role serves clients of all ages, demonstrates and teaches craft projects, performs face painting and other activities, coordinates party add-ons, and handles event communications and administrative tasks. The host adapts plans to client feedback, prepares backup or emergency plans, ensures client satisfaction, and sets up, breaks down, and cleans event spaces. The position also provides customer service and supports store operations. Duties include helping customers find products and solutions, checkout, promoting rewards and credit card programs, supporting online order processes, unloading trucks, stocking, merchandise recovery, planogram and advertising set tasks, and maintaining cleanliness, safety, and company standards. Team members are cross-trained in custom framing sales and production and may perform other duties as assigned.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Good written, verbal, and nonverbal communication and listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Energetic and enthusiastic personality and the ability to handle job stress.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly, lift heavy boxes, and access high shelves using a ladder or similar equipment.

Responsibilities

Plan, coordinate, and facilitate multiple events, including children’s birthday parties and craft classes.
Engage clients of all ages and create a fun, creative environment.
Demonstrate and instruct participants in craft projects, perform face painting, and lead other activities.
Coordinate party add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members; handle related emails, phone calls, and paperwork.
Adjust event plans based on client feedback and needs, prepare backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean event areas while upholding cleanliness and safety standards.
Help customers locate products and find solutions, and provide fast, friendly checkout service.
Promote the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, planogram processes, merchandise recovery, Store in Stock Optimization (SISO), and advertising set duties as assigned.
Support shrink and safety programs and follow standard operating procedures, company policies, and applicable requirements.
Interact respectfully and positively with customers and coworkers and serve as a role model for other team members.
Cross-train in custom framing sales and production.
Participate in daily store cleaning, including sweeping, vacuuming, dusting, and maintaining restroom cleanliness.
Perform other duties as assigned.