Retail- Party and Event host

Michaels•Shawnee, KS

2d•Onsite

About The Position

The Party and Event Host plans, coordinates, and facilitates events—including children’s birthday parties, craft classes, and other events—within a Michaels store. The role provides guests with a fun, creative, and stress-free experience while also delivering friendly customer service, helping customers shop, and ensuring a fast checkout experience. The position includes event administration and setup, instruction and activities, customer-facing retail work, and store operations such as stocking, recovery, and cleanliness. Team members may also be cross-trained in Custom Framing selling and production.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills.
Good written, verbal, nonverbal, and listening communication skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to handle job stress and interact effectively with guests of all ages and co-workers.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly, including lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Nice To Haves

Energetic and enthusiastic personality.

Responsibilities

Plan and coordinate multiple events at once, including children’s birthday parties, craft classes, and other events.
Create an engaging environment for clients of all ages and demonstrate and instruct participants in craft projects, face painting, and other activities.
Facilitate party add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members; answer emails, make phone calls, and complete paperwork as needed.
Adjust events based on client feedback and needs, create backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean before and after events while upholding cleanliness and safety standards.
Help customers locate products and find solutions, and provide a fast and friendly checkout experience.
Engage customers about the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, planogram processes, Store in Stock Optimization (SISO), and ad set duties as assigned.
Complete merchandise recovery and maintenance and support shrink and safety programs.
Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote company values, and serve as a role model for other team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and maintaining restroom cleanliness.
Perform other duties as assigned.