Retail- Party and Event host

Michaels Stores • Shawnee, OK

3d • Onsite

About The Position

Plan, coordinate, and facilitate events, including children’s birthday parties, craft classes, and other events in a Michaels store. Create a fun, engaging, and stress-free experience for guests while delivering friendly customer service, helping customers find products, and providing a fast checkout experience. Support store operations through truck unloading, stocking, merchandise recovery, store cleanliness, and other assigned tasks. The role is based in a public retail store, with some stockroom and outdoor work as assigned. Work hours include nights, weekends, and early mornings.

Requirements

• Retail and/or customer service experience is required.
• Experience working with children and children’s events is required.
• Excellent people skills.
• Good written, verbal, and nonverbal communication and listening skills.
• Organizational, interpersonal, and creative problem-solving skills.
• Ability to handle job stress and interact effectively with guests of all ages and coworkers.
• Ability to remain standing for long periods and move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
• Applicants in the U.S. must satisfy applicable federal, state, and local legal requirements.

Nice To Haves

• Energetic and enthusiastic personality.

Responsibilities

• Plan and coordinate multiple events at once, including children’s birthday parties and craft classes.
• Engage with guests of all ages and create an environment of fun and creativity.
• Demonstrate and instruct participants in craft projects, face painting, and other activities.
• Facilitate party add-ons such as goody bags and balloons according to company standards.
• Communicate event details with clients and store team members.
• Complete event-related administrative tasks, including answering emails, making phone calls, and completing paperwork.
• Adjust event plans based on client feedback and needs; create backup or emergency plans as needed.
• Ensure client satisfaction and uphold cleanliness and safety standards by setting up, breaking down, and cleaning before and after events.
• Help customers locate products and provide solutions, and provide a fast and friendly checkout experience.
• Promote the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers about the Voice of Customer survey.
• Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
• Participate in truck unloading, stocking, and planogram processes.
• Complete merchandise recovery and maintenance, Store in Stock Optimization (SISO), and ad-set duties as assigned.
• Support shrink and safety programs and follow standard operating procedures, company programs, policies, and standards.
• Interact respectfully with customers and coworkers, maintain a positive attitude, and model the organization’s vision and values.
• Cross-train in Custom Framing sales and production.
• Participate in daily store-cleaning activities, including sweeping, vacuuming, dusting, and maintaining restroom cleanliness.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical, dental, and vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts and partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed