Party and Event Host

Michaels•Katy, TX

7d•Onsite

About The Position

The Party and Event Host plans, coordinates, and facilitates events, including children’s birthday parties, craft classes, and other activities in a Michaels store. The role creates a fun, creative, and stress-free experience for guests of all ages, demonstrates and instructs craft projects, performs face painting and other activities, and coordinates event add-ons such as goody bags and balloons. The host communicates with clients and store team members, handles event-related emails, calls, and paperwork, adapts plans to client feedback, prepares backup plans, and works to ensure client satisfaction. The role also includes setting up, breaking down, and cleaning event areas while upholding company cleanliness and safety standards. In addition to event responsibilities, the position supports store customer service and operations. Duties include helping customers locate products and find solutions, providing friendly checkout service, discussing Rewards and Private Label Credit Card programs, and educating customers about the Voice of Customer survey. The host may assist with Buy Online Pickup in Store and Ship From Store processes, truck unloading, stocking, planograms, merchandise recovery, store cleanliness, and other assigned tasks. The role supports shrink and safety programs, follows company policies and procedures, and is cross-trained in Custom Framing sales and production. The position is based in a public retail store. Work may also take place in stock rooms, outdoors when retrieving carts or unloading trucks, and in the frame shop. Work hours include nights, weekends, and early mornings. The role requires extended periods of standing and moving throughout the store, as well as bending, lifting, carrying, reaching, stretching, and accessing high shelves with a ladder or similar equipment. Reasonable accommodations may be available through the interactive process.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Energetic and enthusiastic personality and excellent people skills.
Ability to handle job stress and interact effectively with guests of all ages and coworkers.
Good written, verbal, and nonverbal communication skills, including listening skills.
Organizational skills, interpersonal skills, and creative problem-solving skills.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly, and to lift heavy boxes and access high shelves using a ladder or similar equipment.
Applicants in the U.S. must satisfy applicable federal, state, and local legal requirements of the job.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other activities.
Engage guests of all ages and create a fun, creative environment.
Demonstrate and instruct participants in craft projects, perform face painting, and lead other activities.
Coordinate event add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members; answer emails, make phone calls, and complete related paperwork.
Adjust events based on client feedback and needs, create backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean before and after events while following cleanliness and safety standards.
Help customers shop, locate products, and find solutions; provide fast and friendly checkout service.
Promote the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
Assist with omnichannel processes, including Buy Online Pickup in Store and Ship From Store.
Participate in truck unloading, stocking, planogram processes, merchandise recovery, and maintenance.
Perform Store in Stock Optimization and ad set duties as assigned.
Support shrink and safety programs and follow company procedures, policies, and standards.
Interact respectfully and positively with customers and colleagues and serve as a positive role model.
Cross-train in Custom Framing sales and production.
Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and restroom maintenance.
Perform other duties as assigned.