Party and Event Host

Michaels Stores • Pace, MS

5d • Onsite

About The Position

Plan, coordinate, and facilitate events, including children’s birthday parties, craft classes, and other events within a Michaels store. Provide guests with a fun, creative, and stress-free experience while delivering friendly customer service, helping customers find products, and ensuring fast, friendly checkout. Perform store operations as needed, including truck unloading, stocking, merchandise recovery, and maintaining cleanliness and safety standards. The role is based in a public retail store; some stock rooms may not be climate controlled, and occasional outdoor work may be assigned. Work hours include nights, weekends, and early mornings.

Requirements

• Energetic and enthusiastic personality.
• Ability to handle job stress and interact effectively with guests of all ages and coworkers.
• Excellent people skills.
• Experience working with children and children’s events.
• Good written, verbal, and nonverbal communication and listening skills.
• Organizational, interpersonal, and creative problem-solving skills.
• Retail and/or customer service experience required.
• Ability to remain standing for long periods and move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Responsibilities

• Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
• Engage guests of all ages and demonstrate and instruct craft projects, face painting, and other activities.
• Facilitate party add-ons such as goody bags and balloons according to company standards.
• Communicate event details with clients and store team members; answer emails and phone calls and complete paperwork as needed.
• Adjust event plans to client feedback and needs, prepare backup or emergency plans, and ensure client satisfaction.
• Set up, break down, and clean event areas while upholding cleanliness and safety standards.
• Help customers locate products and provide solutions; deliver fast and friendly checkout service.
• Promote the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
• Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
• Participate in truck unloading, stocking, planogram processes, Store in Stock Optimization (SISO), and AD set duties as assigned.
• Complete merchandise recovery and maintenance and support shrink and safety programs.
• Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
• Interact respectfully with customers and coworkers, maintain a positive attitude, and serve as a role model for other team members.
• Cross-train in Custom Framing sales and production.
• Participate in daily store cleaning, including sweeping, vacuuming, dusting, and restroom maintenance.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program, depending on position and eligibility.
• Medical, dental, and vision coverage, depending on position and eligibility.
• Telemedicine services, depending on position and eligibility.
• Flexible spending accounts, depending on position and eligibility.
• Commuter benefits, depending on position and eligibility.
• Tuition assistance, depending on position and eligibility.
• Adoption assistance, depending on position and eligibility.
• Voluntary insurance options, depending on position and eligibility.
• Employee discounts and access to partner discount programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed