Party and Event Host

Michaels Stores•Philadelphia, PA

2d•Onsite

About The Position

The Party and Event Host plans, coordinates, and facilitates events—including children’s birthday parties and craft classes—at a Michaels store, creating a fun, engaging, and stress-free experience for guests. The role serves customers by helping them find products and solutions and providing a fast, friendly checkout experience. It also performs store operations such as truck unloading, stocking, merchandise recovery, and maintaining cleanliness and safety standards. The host manages multiple events, communicates with clients and store team members, demonstrates craft projects, leads activities such as face painting, and supports event add-ons. The role includes administrative tasks, adjusting plans to client needs, preparing backup plans, and ensuring client satisfaction. Team members also assist with retail, omnichannel, and store-maintenance duties, follow company policies and procedures, support shrink and safety programs, and cross-train in custom framing sales and production.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills.
Ability to handle job stress and interact effectively with guests of all ages and coworkers.
Good written, verbal, nonverbal, and listening communication skills.
Organizational, interpersonal, and creative problem-solving skills.
Energetic and enthusiastic personality.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties and craft classes.
Engage guests of all ages and create an atmosphere of fun and creativity.
Demonstrate and instruct participants in craft projects, face painting, and other activities.
Facilitate event add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members.
Answer emails and phone calls and complete event paperwork as needed.
Adjust event plans based on client feedback and needs, and prepare backup or emergency plans.
Ensure client satisfaction for scheduled events.
Set up, break down, and clean event areas; uphold cleanliness and safety standards.
Help customers locate products and find solutions.
Provide fast and friendly checkout service.
Promote the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, and planogram processes.
Complete merchandise recovery and maintenance, Store in Stock Optimization (SISO), and AD set duties as assigned.
Support shrink and safety programs and follow company policies, procedures, and applicable requirements.
Interact respectfully and positively with customers and coworkers and serve as a role model for team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleaning, including sweeping, vacuuming, dusting, and restroom upkeep.
Perform other duties as assigned.