Party and Event Host

Michaels Stores•Saint Cloud, MN

5d•$11 - $13•Onsite

About The Position

The Party and Event Host plans, coordinates, and facilitates events—including children’s birthday parties, craft classes, and other events—at a Michaels store. The role creates a fun, creative, and engaging experience for guests of all ages while delivering friendly customer service and a smooth checkout experience. The host also supports store operations, including truck unloading, stocking, merchandise recovery, cleanliness, and other assigned duties. Event responsibilities include coordinating multiple events, demonstrating and teaching craft projects, conducting face painting and other activities, providing event add-ons, communicating with clients and store team members, handling event-related administrative work, adapting plans to client needs, and preparing backup plans. The host sets up, breaks down, and cleans event spaces and ensures client satisfaction while following company cleanliness and safety standards. The role also assists customers with shopping and product solutions, promotes Rewards and Private Label Credit Card programs, supports Voice of Customer surveys and omnichannel processes, and participates in stocking, planogram, inventory, safety, and shrink-prevention activities. Team members are cross-trained in Custom Framing sales and production and participate in daily store-cleanliness activities. The position works in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Some outdoor work may be required to retrieve carts or unload trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. The listed total base pay range is $11.41–$13.20; the position may be eligible for overtime in accordance with applicable laws.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills.
Ability to handle job stress and interact effectively with guests of all ages and coworkers.
Good written, verbal, and nonverbal communication skills, including listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Energetic and enthusiastic personality.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Create a fun and creative environment for guests of all ages.
Demonstrate and instruct participants in craft projects and conduct face painting and other activities.
Facilitate event add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members.
Answer emails, make phone calls, complete paperwork, and perform other event-related administrative tasks.
Adjust event plans based on client feedback and needs, and prepare backup or emergency plans.
Ensure client satisfaction for scheduled events.
Set up, break down, and clean event spaces before and after events, following cleanliness and safety standards.
Help customers locate products and find solutions, and provide a fast and friendly checkout experience.
Engage customers regarding the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, and planogram processes.
Complete merchandise recovery and maintenance, and perform Store in Stock Optimization (SISO) and AD set duties as assigned.
Support shrink and safety programs and follow company policies, standard operating procedures, and applicable legal requirements.
Interact respectfully and positively with others and serve as a positive role model for team members.
Cross-train in Custom Framing sales and production.
Participate in daily store-cleanliness activities, including sweeping, vacuuming, dusting, and restroom cleaning.
Perform other duties as assigned.