Retail Party and Event Host

Michaels Stores•Portage, WI

10d•Onsite

About The Position

Plan, coordinate, and facilitate events, including children’s birthday parties, craft classes, and other events, within a Michaels store. The role provides guests with a fun, creative, and stress-free experience while also delivering friendly customer service and helping customers find products. The position includes checkout, store operations, merchandise tasks, and maintaining store recovery, cleanliness, and safety standards. Event duties include engaging clients of all ages, demonstrating craft projects, facilitating activities such as face painting, preparing party add-ons, communicating with clients and store team members, handling administrative tasks, adapting plans to feedback, preparing backup plans, and ensuring client satisfaction. The host sets up, breaks down, and cleans event spaces. Customer and store duties include helping customers shop, promoting Rewards and Private Label Credit Card programs, explaining the Voice of Customer survey, supporting Buy Online Pickup in Store and Ship From Store processes, unloading trucks, stocking, planograms, merchandise recovery, Store in Stock Optimization, advertising set duties, shrink and safety programs, and compliance with company policies and procedures. The role is cross-trained in Custom Framing sales and production and participates in daily store cleaning. Other duties may be assigned. The work takes place in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Some outdoor work may be required when retrieving carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Michaels states that reasonable accommodations may be available for qualified individuals with disabilities.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills.
Good written, verbal, nonverbal, and listening communication skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to handle job stress and interact effectively with guests of all ages and coworkers.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
Must satisfy applicable federal, state, and local legal requirements for the job in the United States.

Nice To Haves

Energetic and enthusiastic personality.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Engage clients of all ages and create an environment of fun and creativity.
Demonstrate and teach craft projects, perform face painting, and lead other activities.
Prepare and facilitate party add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members.
Complete event-related administrative tasks, including emails, phone calls, and paperwork.
Adjust event plans based on client feedback and needs, and prepare backup or emergency plans.
Ensure client satisfaction for scheduled events.
Set up, break down, and clean event spaces while maintaining cleanliness and safety standards.
Help customers locate products and provide solutions.
Provide fast and friendly checkout service.
Promote the Rewards program and Private Label Credit Cards, and complete enrollments.
Educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, and planogram processes.
Complete merchandise recovery and maintenance, Store in Stock Optimization (SISO), and advertising set duties as assigned.
Support shrink and safety programs and follow company procedures, policies, standards, and applicable requirements.
Interact respectfully and positively with customers and coworkers and serve as a role model for other team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleaning, including sweeping, vacuuming, dusting, and cleaning restrooms.
Perform other duties as assigned.