Retail Party & Event Host

Michaels Stores•Temple, PA

7d•Onsite

About The Position

The Retail Party & Event Host plans, coordinates, and facilitates events—including children’s birthday parties and craft classes—inside a Michaels store. The role creates a fun, creative, and stress-free experience for guests of all ages by demonstrating craft projects, leading activities such as face painting, and arranging event add-ons. The host communicates with clients and store team members, completes event administration, adapts plans to client needs, and ensures events meet cleanliness, safety, and company standards. The position also supports the store’s customer experience and daily operations. Duties include helping customers find products and solutions, providing friendly checkout, promoting rewards and credit card programs, supporting online order fulfillment, and assisting with stocking, merchandise recovery, store maintenance, and safety and shrink programs. Team members are cross-trained in Custom Framing sales and production and participate in store cleanliness activities. The role is based in a public retail store, with some duties potentially taking place in stock rooms or outdoors. Work hours include nights, weekends, and early mornings.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Ability to handle job stress and remain positive and respectful in difficult situations.
Good written, verbal, and nonverbal communication and listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Energetic and enthusiastic personality.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
Applicants in the U.S. must satisfy applicable federal, state, and local legal requirements.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Engage guests of all ages and create a fun, creative environment.
Demonstrate and teach craft projects, face painting, and other activities.
Arrange event add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members; complete related emails, calls, and paperwork.
Adjust events based on client feedback and needs, prepare backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean event areas while following cleanliness and safety standards.
Help customers locate products and provide shopping solutions.
Provide a fast and friendly checkout experience; explain Rewards and Private Label Credit Card benefits and complete enrollments.
Educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, and planogram processes.
Complete merchandise recovery and maintenance, Store in Stock Optimization (SISO), and ad set duties as assigned.
Support shrink and safety programs and follow standard operating procedures, company programs, policies, and applicable requirements.
Interact respectfully with customers and coworkers, maintain a positive attitude, and serve as a role model for team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and restroom upkeep.
Perform other duties as assigned.