Retail - Party & Event Host

Michaels•Lincoln Square, IL

5d•Onsite

About The Position

The Party & Event Host plans, coordinates, and facilitates events—including children’s birthday parties, craft classes, and other events—at a Michaels store. The role creates a fun, creative, and engaging experience for guests of all ages, demonstrates and instructs craft projects, performs face painting and other activities, and coordinates event add-ons. It also includes administrative work, communication with clients and store team members, adapting plans to client needs, and ensuring event satisfaction, safety, cleanliness, and timely setup and cleanup. In addition to event duties, the role provides customer service and checkout support, helps customers locate products and find solutions, and promotes the Rewards program and Private Label Credit Cards. Store responsibilities include supporting online-order processes, unloading and stocking merchandise, maintaining recovery and cleanliness standards, assisting with safety and shrink programs, and cross-training in Custom Framing sales and production. The role is based in a public retail store, with some stockroom or outdoor work possible. Work hours may include nights, weekends, and early mornings.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Ability to handle job stress effectively.
Good written, verbal, and nonverbal communication and listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Energetic and enthusiastic personality.

Responsibilities

Plan and coordinate multiple events at once, including children’s birthday parties, craft classes, and other events.
Engage guests of all ages and create a fun, creative environment.
Demonstrate and instruct participants in craft projects; perform face painting and other activities.
Facilitate event add-ons, such as goody bags and balloons, according to company standards.
Communicate event details with clients and store team members; answer emails, make phone calls, and complete paperwork as needed.
Adapt event plans to client feedback and needs, create backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean before and after events; uphold cleanliness and safety standards.
Help customers shop, locate products, and find solutions; provide a fast and friendly checkout experience.
Engage customers about the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, planogram processes, Store in Stock Optimization (SISO), and AD set duties as assigned.
Complete merchandise recovery and maintenance and support shrink and safety programs.
Follow standard operating procedures, company programs, policies, and standards to support compliance.
Interact respectfully with customers and coworkers, maintain a positive attitude, and serve as a role model for team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and restroom upkeep.
Perform other duties as assigned.