Retail Party & Event Host

Michaels•Reston, VA

9d•Onsite

About The Position

The Retail Party & Event Host plans, coordinates, and facilitates events—including children’s birthday parties and craft classes—within a Michaels store, creating a fun, engaging, and stress-free experience for guests. The role also provides customer service and checkout support, helps customers find products, and completes store operations such as truck unloading, stocking, merchandise recovery, and maintaining store cleanliness and safety standards. The position involves coordinating multiple events, instructing participants in craft projects, conducting activities such as face painting, managing party add-ons, communicating with clients and store team members, and completing related administrative work. Hosts adjust events to client feedback, prepare backup plans, ensure client satisfaction, and set up, break down, and clean event areas. Team members also support rewards and credit card enrollment, customer surveys, Buy Online Pickup in Store and Ship From Store processes, planogram and inventory tasks, shrink and safety programs, and store policies. The role is cross-trained in Custom Framing sales and production and participates in daily store cleaning. Work takes place in a public retail store; some stock rooms may not be climate controlled, and occasional outdoor work may be assigned. Work hours include nights, weekends, and early mornings.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Ability to handle job stress and remain positive and respectful in difficult situations.
Good written, verbal, nonverbal, and listening communication skills.
Organizational skills, interpersonal skills, and creative problem-solving skills.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Energetic and enthusiastic personality.

Responsibilities

Plan, coordinate, and facilitate multiple events, including children’s birthday parties and craft classes.
Create a fun and creative environment for clients of all ages and instruct participants in craft projects and activities such as face painting.
Facilitate party add-ons, including goody bags and balloons, according to company standards.
Communicate event details with clients and store team members; answer emails, make phone calls, and complete paperwork as needed.
Adjust event plans to client feedback and needs, prepare backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean before and after events; uphold cleanliness and safety standards.
Help customers find products and provide solutions, and provide a fast, friendly checkout experience.
Promote the Rewards program and Private Label Credit Cards and complete enrollments; educate customers about the Voice of Customer survey.
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, planogram processes, merchandise recovery, maintenance, Store in Stock Optimization (SISO), and AD set duties as assigned.
Support shrink and safety programs and follow company policies, standard operating procedures, and applicable laws and requirements.
Interact respectfully with customers and coworkers, maintain a positive attitude, support the organization’s vision and values, and serve as a role model for team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleaning, including sweeping, vacuuming, dusting, and restroom upkeep.
Perform other duties as assigned.