Retail Party & Event Host

Michaels Stores•Reston, OR

10d•$13 - $15•Onsite

About The Position

The Retail Party & Event Host plans, coordinates, and facilitates events, including children’s birthday parties, craft classes, and other store events, to provide guests with a fun, engaging, and stress-free experience. The role serves clients of all ages by demonstrating and instructing craft projects, conducting face painting and other activities, arranging party add-ons, communicating with clients and store team members, and adapting plans to feedback or changing needs. It also involves event administration, preparing backup plans, ensuring client satisfaction, and setting up, breaking down, and cleaning event spaces in line with company safety and cleanliness standards. In addition to event duties, the host helps customers find products and solutions, provides friendly checkout service, promotes Rewards and Private Label Credit Card programs, and supports omnichannel orders. The position also contributes to stocking, truck unloading, merchandise recovery, planograms, store cleanliness, safety, and other operational tasks. Team members are cross-trained in Custom Framing sales and production and are expected to follow company policies and procedures and interact respectfully with customers and colleagues. This position is based in a public retail store. Public areas are climate controlled, while some stock rooms may not be; occasional outdoor work may be assigned. Work hours include nights, weekends, and early mornings. The total base pay range is $12.77–$15.00, and the position may be eligible for overtime compensation under applicable state and local laws.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills.
Effective written, verbal, and nonverbal communication and listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to handle job stress and interact effectively with guests of all ages and coworkers.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Energetic and enthusiastic personality.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Create a fun and creative environment for guests of all ages.
Demonstrate and instruct craft projects, conduct face painting, and facilitate other party activities.
Arrange party add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members.
Answer emails, make phone calls, complete paperwork, and perform other event-related administrative tasks.
Adjust event plans to client feedback and needs, and prepare backup or emergency plans.
Ensure client satisfaction for scheduled events.
Set up, break down, and clean event spaces before and after each event, following cleanliness and safety standards.
Help customers locate products and identify solutions.
Provide fast, friendly checkout service.
Promote the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, and planogram processes.
Complete merchandise recovery and maintenance, Store in Stock Optimization (SISO), and AD set duties as assigned.
Support shrink and safety programs and follow applicable standard operating procedures, company programs, policies, and standards.
Interact with others respectfully, remain positive in difficult situations, and serve as a positive role model for team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleaning, including sweeping, vacuuming, dusting, and restroom upkeep.
Perform other duties as assigned.