Retail Party & Event Host

Michaels•Temple, PA

5d•Onsite

About The Position

The Retail Party & Event Host plans, coordinates, and facilitates events—including children’s birthday parties and craft classes—within a Michaels store, creating a fun, engaging, and stress-free experience for guests. The role also supports customers with shopping and checkout, store operations, merchandising, and maintaining cleanliness and safety standards. The position is cross-trained in Custom Framing sales and production and may perform other duties as assigned. The job is performed in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Some outdoor work may be required when retrieving shopping carts or unloading trucks. Work hours include nights, weekends, and early mornings. The frame shop contains a glass cutter and heat press.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Ability to handle job stress and remain positive and respectful, including in difficult situations.
Good written, verbal, and nonverbal communication and listening skills.
Organizational skills, interpersonal skills, and creative problem-solving skills.
Energetic and enthusiastic personality.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes; and access high shelves using a ladder or similar equipment.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Engage guests of all ages and demonstrate or instruct participants in craft projects, face painting, and other activities.
Facilitate event add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members; complete related emails, phone calls, and paperwork.
Adapt events to client feedback and needs, create backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean before and after events; uphold cleanliness and safety standards.
Help customers locate products and find solutions, and provide a fast, friendly checkout experience.
Promote the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, planogram processes, Store in Stock Optimization (SISO), and ad set duties as assigned.
Complete merchandise recovery and maintenance and support shrink and safety programs.
Follow standard operating procedures, company programs, policies, and standards to support compliance with applicable laws and requirements.
Interact respectfully and positively with customers and coworkers, and model the organization’s vision and values.
Cross-train in Custom Framing sales and production.
Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and restroom maintenance.
Perform other duties as assigned.