Party & Event Host Retail

Michaels•Durham, NC

3d•Onsite

About The Position

Plan, coordinate, and facilitate events, including children’s birthday parties, craft classes, and other activities in a Michaels store. Create a fun, engaging, and stress-free experience for guests of all ages by demonstrating and instructing craft projects, providing activities such as face painting, and arranging party add-ons. Communicate with clients and store team members, handle event-related administrative tasks, adjust plans to client needs, prepare backup plans, and ensure satisfaction. Set up, break down, and clean event areas while following company safety and cleanliness standards. The role also supports the store’s customer experience and daily operations. Help customers locate products and find solutions, provide friendly checkout service, promote Rewards and Private Label Credit Card enrollment, and explain the Voice of Customer survey. Assist with Buy Online Pickup in Store and Ship From Store processes, truck unloading, stocking, planograms, merchandise recovery, in-stock optimization, advertising sets, shrink and safety programs, and store cleanliness. Follow company policies and procedures, work respectfully with customers and coworkers, and cross-train in custom framing sales and production. Other duties may be assigned.

Requirements

Energetic and enthusiastic personality; ability to handle job stress and interact effectively with guests of all ages and coworkers.
Excellent people skills.
Experience working with children and children’s events.
Good written, verbal, and nonverbal communication and listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Retail and/or customer service experience.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes and access high shelves using a ladder or similar equipment.
Applicants in the U.S. must satisfy applicable federal, state, and local legal requirements of the job.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other activities.
Engage guests of all ages and create a fun, creative environment.
Demonstrate and instruct craft projects, conduct face painting, and provide other activities.
Facilitate party add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members; answer emails, make calls, and complete paperwork as needed.
Adjust event plans to client feedback and needs, prepare backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean event spaces before and after events; uphold cleanliness and safety standards.
Help customers locate products and find solutions, and provide a fast, friendly checkout experience.
Promote the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store and Ship From Store processes.
Participate in truck unloading, stocking, planogram processes, merchandise recovery, Store in Stock Optimization, and advertising set duties.
Support shrink and safety programs and follow company policies, procedures, and standards.
Interact respectfully and positively with customers and coworkers and serve as a role model for other team members.
Cross-train in custom framing sales and production.
Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and restroom maintenance.
Perform other duties as assigned.