retail party and event host

Michaels Stores•Issaquah, WA

7d•$17 - $20•Onsite

About The Position

The Retail Party and Event Host plans, coordinates, and facilitates events—including children’s birthday parties and craft classes—inside a Michaels store, creating a fun, engaging, and stress-free experience for guests. The role also provides customer service by helping shoppers find products and solutions and ensuring fast, friendly checkout. In addition to event responsibilities, the position supports store operations such as truck unloading, stocking, merchandise recovery, inventory and planogram tasks, and store cleanliness. The role follows company procedures and safety standards, supports shrink-prevention programs, and is cross-trained in Custom Framing sales and production. The public retail setting is climate controlled, while some stock rooms may not be; occasional outdoor work may be assigned. The position’s hours include nights, weekends, and early mornings.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers are essential.
Ability to handle job stress and remain positive and respectful in difficult situations.
Good written, verbal, and nonverbal communication skills, including listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Energetic and enthusiastic personality.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Engage clients of all ages and create an environment of fun and creativity.
Demonstrate and instruct participants in craft projects, face painting, and other activities.
Facilitate party add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members.
Complete event-related administrative work, including emails, phone calls, and paperwork.
Adjust event plans based on client feedback and needs; create backup or emergency plans as needed.
Ensure client satisfaction and set up, break down, and clean event areas before and after events.
Help customers locate products and find solutions; provide fast and friendly checkout.
Promote the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, and planogram processes.
Complete merchandise recovery and maintenance, Store in Stock Optimization (SISO), and ad set duties as assigned.
Support shrink and safety programs and follow company policies, standard operating procedures, and applicable laws and requirements.
Interact respectfully and positively with customers and coworkers and serve as a role model for other team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and maintaining restroom cleanliness.
Perform other duties as assigned.

Benefits

401(k) with employer match, depending on position and eligibility
Employee Assistance Program
Medical coverage, depending on position and eligibility
Dental coverage, depending on position and eligibility
Vision coverage, depending on position and eligibility
Telemedicine services
Flexible spending accounts
Commuter benefits
Tuition assistance
Adoption assistance
Voluntary insurance options
Employee discounts
Partner discount programs
Potential eligibility for overtime compensation in accordance with state and local laws