Spare Parts Coordinator

KraussMaffei • Florence, KY

2d • Onsite

About The Position

As part of the Spare Parts Group, this position is responsible for coordinating all Spare Parts activities.

Requirements

• Associates Degree preferred.
• Minimum of two (2) years’ experience in parts environment, preferably in the machinery industry or similar.
• Balances multiple activities and requests simultaneously.
• Works without supervision to collect, organize, and analyze information for use in reporting and decision making.
• Understands basic equipment function – able to identify equipment functional locations and state general equipment functions.
• Understands parts definition process.
• Can execute standardized order to cash process for parts and retrofits, through SAP.
• Delivers impactful verbal and written communication.
• Responds to customer and sales team outreach in timely manner with professionalism, patience, and positivity.
• Considers opportunity, urgency, and magnitude to assign priority and provides proactive sales and customer facing communication (via email or phone) that instills confidence and minimizes chaos.
• Shares information with others.
• Encourages unity rather than “us vs. them” thinking in self and others.
• Considers lead times, machine status (down), technician and customer availability, as well as strategic business relationships in decision making.
• Escalates to subject matter experts and involves sales team as needed.
• Takes initiative with manager to participate in, and is committed to, training programs.
• Make decisions that build trust and open communication with customers and team.
• Knows when to act independently and when to escalate issues.

Nice To Haves

• Extensive computer skills in MS Office and SAP
• Excellent organizational and communication skills, both oral and written

Responsibilities

• Provide spare part and retrofit quotations to customers, via the SAP system.
• Process and coordinate spare part, warranty, retrofit, domestic, and international part order types.
• Define basic spare part, warranty, and retrofit part order types.
• Communicate with customers via phone and email.
• Communicate with customers to clarify lead time urgency.
• Collaborate with procurement and other cross functional teams to improve lead times when appropriate.
• Provide proactive communication to sales and management when customer delivery expectations will not be met.
• Track spare parts orders with lead times and provide updates to the customer when delivery timing changes or delivery is scheduled/imminent.
• Provide requisite information to freight team, including customs documents to allow international deliveries.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree