Customer Service Representative, Spare Parts

Plasma-Therm LLC • Saint Petersburg, FL

5h

About The Position

The Customer Service Representative provides dedicated operational support for the Spare Parts business, helping ensure timely and accurate execution from customer inquiry through shipment confirmation. The role handles spare parts quotations, customer purchase order entry and processing, proactive order updates, packing slip release, and shipment tracking communication. It also coordinates with Supply Chain, Operations, Shipping, Sales, Technical Support, and Customer Success to resolve issues and maintain order flow.

Requirements

• 1–2 years of customer service or related experience dealing with customers.
• Ability to communicate effectively interdepartmentally and externally with customers and vendors.
• Teamwork spirit and quick learning capabilities.
• Knowledge of systems and software necessary to perform the job, such as ERP systems (e.g., EPICOR), Microsoft products (Word, Excel, Outlook, PowerPoint), Salesforce, and Atlassian products (JIRA, etc.).
• Ability to develop and track project schedules and deadlines.
• Strong customer service skills and professionalism.

Responsibilities

• Prepare and issue spare parts quotations, validate request details, and follow up on open quotes to support timely customer decisions and revenue conversion.
• Enter and process customer purchase orders accurately, confirm order details, and coordinate resolution of pricing, part, shipping, or account discrepancies.
• Provide proactive customer updates on order status, lead times, open actions, shipment timing, and changes that may affect expectations.
• Coordinate and release packing slips so completed orders can move efficiently into shipment execution.
• Obtain shipment tracking information and provide customers with timely delivery visibility and follow-up.
• Work with Supply Chain, Operations, Shipping, Sales, Technical Support, and Customer Success to resolve issues and maintain order flow.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed