Parts Customer Service Representative

Rockstar Recruiting•Portland, OR

5d•Onsite

About The Position

The Parts Customer Service Representative supports customers and service technicians at the Portland branch by identifying and sourcing the correct parts, processing orders, maintaining inventory, and helping keep service work moving. This hands-on role suits someone with strong attention to detail, customer-service skills, and an interest in trucks, heavy equipment, and mechanical components. The position is full-time, Monday through Friday on the day shift. The listed compensation is $24–$32 per hour in the opening information; the compensation section lists $24–$30 per hour, depending on experience. Occasional overtime, after-hours work, or Saturday hours may be required. Occasional travel for training, vendor visits, or regional meetings may also be required. Work takes place across the parts counter, warehouse, shop, and yard. The role involves frequent standing, walking, and handling parts. Employees must be able to lift and move parts safely; specific lifting requirements are discussed during the hiring process.

Requirements

High school diploma or equivalent.
At least one year of experience in parts, counter sales, or customer service.
Ability to read parts catalogs and diagrams and learn electronic parts lookup systems.
Basic computer skills, including email and order entry.
Strong communication, organization, and customer service skills.
Accuracy when handling orders, payments, and inventory counts.
Ability to lift and move parts safely; specific lifting requirements are discussed during the hiring process.

Nice To Haves

Parts experience in a truck, heavy equipment, or industrial dealership.
Mechanical aptitude and familiarity with equipment components.
Experience using a dealership ERP or inventory management system.

Responsibilities

Help customers and technicians identify, locate, and order the correct parts.
Handle parts inquiries and orders by phone and in person.
Use parts catalogs, diagrams, and electronic lookup systems to research components.
Provide product information and recommend related parts when appropriate.
Clearly communicate order status, availability, and delays.
Resolve customer concerns professionally and promptly.
Accurately process parts orders, payments, returns, and invoicing information.
Follow open orders through completion.
Source and supply parts for service work orders.
Coordinate with technicians and the service department to ensure parts arrive when needed.
Receive, organize, and stock parts.
Monitor inventory levels and participate in stock counts and audits.
Maintain accurate inventory records.
Keep the parts counter, warehouse, and storage areas clean and organized.
Follow company safety procedures for material handling, storage, and equipment operation.
Promptly report unsafe conditions, near misses, and incidents.