CUSTOMER SERVICE REPRESENTATIVE II - (Parts Inventory)

City of Houston•Various, TX

About The Position

The City of Houston Fleet Management Department is seeking a Customer Service Representative II for the Parts Division. This position performs manual and clerical duties related to ordering, purchasing, receiving, stocking, storing, issuing, and distributing parts, tools, materials, supplies, equipment, inventory, and surplus property. The role also supports maintenance and repair of inventory items and assists with Just-In-Time (JIT) warehouse storage areas, receiving functions, inventory control systems, and material management facilities. The position oversees customer service operations to provide efficient and accurate parts support and drives to various locations to conduct inventory counts and deliver automotive parts. The position is physically comfortable most of the time, with occasional stooping, bending, or lifting materials weighing up to 50 pounds safely. There may be occasional minor discomfort from less-than-optimal temperature and air conditions, and occasional exposure to office chemicals or extensive monitor use. This is a Fleet Management Department position at the Tier I level. It is designated as safety-impacting and is subject to random drug testing; promotional candidates must pass an assignment drug test. New hires and re-hires must pass a pre-employment drug test and are subject to a physical examination and verification of provided information.

Requirements

High school diploma or GED.
Two years of administrative or customer service-related experience; an Associate’s degree may substitute for up to two years of this experience requirement.

Nice To Haves

Previous experience with MS Excel, MS Access, SAP, and Asset-works M5.
Two or more years of experience sourcing heavy-duty diesel parts and body shop experience in a retail or maintenance environment.
A driver's license is highly desired.

Responsibilities

Use standard problem-solving techniques to provide general information and customer assistance for quality service.
Order, purchase, receive, stock, store, issue, and distribute parts, tools, materials, supplies, equipment, inventory, and surplus property.
Source heavy-duty diesel parts and body shop parts.
Research, analyze, and resolve standard customer problems and inquiries by phone, email, in person, and other communication methods.
Prepare documentation to adjust customer accounts while maintaining security and confidentiality.
Maintain and monitor records and reports on customer assistance, including state-mandated electronic systems.
May collect and balance daily revenue from sales of permits, receipts, or fees.
May create work orders and project numbers.
May contact other companies to release services on completed projects.
Drive to various locations to conduct inventory counts and deliver automotive parts.
Support maintenance and repair of inventory items and assist in operating JIT warehouse storage areas, receiving functions, inventory control systems, and material management facilities.
Oversee customer service operations to ensure efficient and accurate parts support.