Customer Service Representative - Parts

Block Imaging Parts & Service • Holt, MI

9d

About The Position

The Customer Service Representative supports Block Imaging’s Parts Sales team by delivering exceptional service, accurately identifying customer needs, providing timely solutions, and ensuring seamless order fulfillment. The role builds lasting customer relationships through technical knowledge, proactive communication, and problem-solving. The successful candidate supports Block Imaging’s mission and values of Integrity, Honor, and Growth, and its approach of Together, Thoughtful, and Transparent.

Requirements

• Bachelor’s degree or equivalent experience required.
• Ability to set goals, meet deadlines, and stay organized.
• Strong problem-solving skills, initiative, and critical thinking.
• Ability to manage multiple projects while meeting timelines.
• Skill in building positive relationships with team members, customers, and vendors.
• Flexible, confident, and team-oriented approach that fosters communication and shared success.
• Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

• 1–3 years of experience in customer service, order processing, or sales support, preferably in a technical, logistics, or parts-related industry.
• Experience working with customers in a fast-paced environment, managing requests, and resolving issues with a focus on accuracy and timeliness.
• A degree in Marketing, Finance, Supply Chain, Project Management, General Business, or Management.

Responsibilities

• Handle customer communication, follow-up, and sales transactions for medical imaging parts.
• Receive and manage incoming parts requests, locating parts from inventory or suppliers.
• Create parts quotes and negotiate pricing with suppliers.
• Build customer relationships through proactive follow-up and problem-solving.
• Collaborate professionally with the team and support additional duties as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level