Parts Customer Service
About The Position
The Parts Customer Service Representative helps customers and technicians identify, locate, and purchase the correct parts. Working on a small team at the Spokane branch, this role takes and fills parts orders, supports the service department, grows parts sales through proactive customer contact, and helps keep the parts department organized, stocked, and shipping on time. The position is based primarily in a branch/dealership environment, with regular time in the shop, yard, and field with customers and staff. Work takes place at a parts counter, on the phone, and in a warehouse. The standard schedule is Monday through Friday, with flexibility during peak periods or business needs. Occasional overtime, Saturday, after-hours, or weekend work may be necessary. Regional travel may be required for meetings, vendor visits, or training.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in parts, counter sales, customer service, or warehouse work.
- Ability to read parts catalogs, diagrams, and electronic parts lookup systems.
- Basic computer skills, including order entry, email, Word, and Excel.
- Clear verbal and written communication skills and accuracy with orders, payments, and counts.
- Comfort contacting customers proactively and recommending products.
- Ability to switch between counter, phone, warehouse, and administrative work on a small team.
- Ability to lift up to 50 pounds and work in a hands-on environment as needed.
- Ability to stand and walk for extended periods.
- Ability to safely use ladders, forklifts, and other material-handling equipment.
Nice To Haves
- Parts experience in a heavy equipment, truck, or industrial dealership.
- Familiarity with Vactor, Elgin, TRUVAC, or similar environmental equipment.
- Experience serving municipal, government, or contractor customers.
- Mechanical aptitude.
- Experience with a dealer ERP system.
Responsibilities
- Assist customers and technicians in person, by phone, and by email with parts identification, pricing, availability, and orders.
- Identify correct parts using manufacturer catalogs, diagrams, and electronic lookup systems.
- Provide technical product information and resolve customer issues, warranty inquiries, and returns according to company policy.
- Contact existing customers proactively to identify parts needs, including customers whose purchasing has slowed.
- Follow up on open quotes and backorders to convert them into sales.
- Recommend preventive maintenance parts and wear items such as brooms, nozzles, and filters.
- Prepare quotes and accurately process orders, payments, and returns.
- Follow open sales orders through completion and provide details needed for accurate invoicing.
- Fulfill parts for service work orders and coordinate with technicians to ensure timely, accurate parts delivery.
- Source parts from vendors, manufacturers, and other Owen locations to minimize equipment downtime.
- Receive, stock, pick, pack, and ship parts, verifying shipments for accuracy and condition.
- Maintain accurate inventory records and assist with cycle counts and physical inventory.
- Keep the parts department clean, organized, and labeled; suggest stocking changes for frequently requested items.
- Follow OSHA and company safety standards for receiving, material handling, forklift use, and storage.
- Follow hazardous-material practices and promptly report unsafe conditions, near misses, and incidents.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
