Service Account Manager - Spare Parts
About The Position
Vanderlande is seeking a Service Account Manager – Spare Parts to support the growth of its North America Distribution Service business. This customer-facing role combines customer relationship management, commercial ownership, performance management, and continuous improvement to help customers maintain the spare parts they need and to strengthen the spare parts business. The role works closely with the Spare Parts Operations team, which handles day-to-day order processing and end-to-end fulfillment. The Service Account Manager represents customer and business needs, serves as the first level of business escalation, and challenges performance to support operational excellence. The position focuses on developing spare parts packages for new installations and site launches, and supporting customer replenishment through forecasting, planning, inventory management, and ongoing account management. The role collaborates with customers and Vanderlande teams across North America and internationally. It is based in Marietta, Georgia, includes up to 10% travel, and offers opportunities to develop experience in account management, supply chain, commercial activities, operational performance, and continuous improvement.
Requirements
- Relevant experience in spare parts, aftermarket services, supply chain, logistics, customer service, account management, sales, or another customer-facing role; candidates early in their careers are welcome.
- Strong customer focus and ability to build effective, long-term relationships.
- Performance-driven mindset and confidence to constructively challenge internal teams when expectations are not met.
- Ability to turn escalations, performance data, and recurring operational issues into structured improvement actions and follow through to completion.
- Strong planning and organizational skills, including the ability to manage multiple priorities.
- Hands-on, proactive mindset and willingness to investigate issues in detail.
- Strong communication and influencing skills, including the ability to coordinate across teams without direct authority.
- Commercial awareness and interest in developing customer opportunities and growing the business.
- Continuous-improvement mindset and willingness to challenge existing ways of working.
- Comfort working with data to support decisions and identify opportunities.
- Ability to take initiative, make decisions, and follow issues through to resolution.
- Ability to travel up to 10%.
Nice To Haves
- Bachelor's degree in Business, Supply Chain, Logistics, Engineering, Operations, or a related field, or equivalent relevant experience.
- Preferably 2+ years of professional experience in spare parts, aftermarket services, supply chain, logistics, customer service, account management, or a related environment.
- Experience in logistics automation, material handling, e-commerce, warehousing, manufacturing, or another technical or industrial environment.
- Familiarity with spare parts planning, inventory management, forecasting, order fulfillment, or replenishment processes.
- Experience with operational performance indicators and using data to identify root causes and drive continuous improvement.
- Commercial experience supporting quotations, pricing, customer negotiations, account development, or sales growth.
- Experience with ERP, CRM, inventory management, or other business systems used to manage customer and supply chain activities.
- Experience collaborating across Sales, Service, Supply Chain, Engineering, Project, and international teams.
Responsibilities
- Serve as the primary commercial and business contact for assigned customers regarding spare parts requirements, performance, escalations, and improvement opportunities.
- Manage and develop assigned spare parts accounts, focusing on customer satisfaction, commercial performance, and sustainable growth.
- Act as the first level of business escalation when spare parts delivery, availability, or fulfillment performance falls short of expectations.
- Monitor and challenge Spare Parts Operations performance, using customer feedback, service data, and recurring issues to identify and drive improvements.
- Lead improvement initiatives with Spare Parts, Supply Chain, Logistics, and other stakeholders, addressing root causes.
- Translate customer expectations and business priorities into clear actions for operational teams and drive those actions to measurable results.
- Coordinate the preparation and implementation of spare parts packages for new site launches with Project and Service teams.
- Support spare parts replenishment by translating customer demand, installed-base requirements, and operational needs into inventory and ordering strategies.
- Coordinate urgent spare parts requirements and customer escalations, communicating clearly and driving resolution.
- Develop quotations and commercial proposals and support customer discussions about pricing, scope, and delivery.
- Identify opportunities to expand spare parts offerings and improve customer inventory strategies.
- Build working relationships with customers and internal stakeholders across regional and global teams.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
