Service Account Manager - Spare Parts

Vanderlande • Marietta, GA

8d

About The Position

Vanderlande is seeking a Service Account Manager – Spare Parts to support the growth of its North America Distribution Service business. Based in Marietta, Georgia, with travel up to 10%, this customer-facing role combines account management, commercial ownership, performance management, and continuous improvement to help customers have the spare parts they need when and where they need them.

The role represents the customer and business perspective while working closely with the Spare Parts Operations team, which manages day-to-day order handling and end-to-end fulfillment. The Service Account Manager serves as the first level of business escalation and challenges performance to support operational excellence.

The position focuses on developing and coordinating spare parts packages for new installations and site launches, and supporting customer replenishment through forecasting, planning, inventory management, and ongoing account management. It involves direct customer work and collaboration with Vanderlande teams across North America and internationally.

Requirements

• Relevant experience in spare parts, aftermarket services, supply chain, logistics, customer service, account management, sales, or another customer-facing role; candidates early in their careers are welcome.
• Strong customer focus and ability to build effective, long-term relationships.
• Performance-driven mindset and confidence to constructively challenge internal teams when expectations are not met.
• Ability to turn escalations, performance data, and recurring operational issues into structured improvement actions and follow them through to completion.
• Strong planning and organizational skills, including the ability to manage multiple priorities.
• Hands-on, proactive approach and willingness to investigate issues in detail.
• Strong communication and influencing skills and ability to coordinate across teams without direct authority.
• Commercial awareness and interest in developing customer opportunities and growing the business.
• Continuous-improvement mindset and willingness to challenge existing ways of working.
• Comfort working with data to support decisions and identify opportunities.
• Ability to take initiative, make decisions, and follow issues through to resolution.
• Ability to travel up to 10%.

Nice To Haves

• Bachelor’s degree in Business, Supply Chain, Logistics, Engineering, Operations, or a related field, or equivalent relevant experience.
• Preferably 2+ years of professional experience in spare parts, aftermarket services, supply chain, logistics, customer service, account management, or a related environment.
• Experience in logistics automation, material handling, e-commerce, warehousing, manufacturing, or another technical or industrial environment.
• Familiarity with spare parts planning, inventory management, forecasting, order fulfillment, or replenishment processes.
• Experience using operational performance indicators and data to identify root causes and drive continuous improvement.
• Commercial experience supporting quotations, pricing, customer negotiations, account development, or sales growth.
• Experience with ERP, CRM, inventory management, or other business systems used for customer and supply chain activities.
• Experience collaborating across Sales, Service, Supply Chain, Engineering, Project, and international teams.

Responsibilities

• Serve as the primary commercial and business point of contact for assigned customers on spare parts requirements, performance, escalations, and improvement opportunities.
• Manage and develop spare parts accounts, focusing on customer satisfaction, commercial performance, and sustainable growth.
• Act as the first level of business escalation when delivery, availability, or fulfillment performance falls short of expectations.
• Monitor and challenge Spare Parts Operations performance using customer feedback, service data, and recurring issues to identify improvements.
• Lead improvement initiatives with Spare Parts, Supply Chain, Logistics, and other stakeholders, focusing on root causes.
• Translate customer expectations and business priorities into operational actions and drive them to measurable results.
• Coordinate preparation and implementation of spare parts packages for new site launches with Project and Service teams.
• Support spare parts replenishment by translating demand, installed-base requirements, and operational needs into inventory and ordering strategies.
• Coordinate urgent spare parts requirements and customer escalations, communicating clearly and driving issues through resolution.
• Develop quotations and commercial proposals and support customer discussions about pricing, scope, and delivery.
• Identify opportunities to expand spare parts offerings and improve customer inventory strategies.
• Build working relationships with customers and internal stakeholders across regional and global teams.

Benefits

• Opportunity to take ownership of customer-facing activities in a growing and strategically important part of the North America Service business.
• Opportunity to directly improve and professionalize spare parts performance across North America.
• Development across account management, supply chain, commercial activities, operational performance, and continuous improvement.
• Collaboration with leading customers and experienced colleagues across North America and Vanderlande’s global organization.
• An environment that encourages initiative, entrepreneurship, constructive challenge, and continuous improvement.
• Foundation for future growth within account management, service, commercial, or supply chain roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed