Spanish Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

3d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated professional for the Spanish Speaking Support Specialist position in Bulgaria to join their dynamic customer support services team. This role offers an opportunity to utilize linguistic talents within a global environment while working in Sofia.

Requirements

• Native or fluent Spanish (spoken and written) is mandatory for this role.
• Strong proficiency in English to communicate within our multicultural office.
• Valid EU passport (mandatory) to facilitate your move for these Spanish-speaking jobs.
• Willingness to relocate to Sofia for this on-site Spanish Speaking Support Specialist position in Bulgaria.

Nice To Haves

• Previous experience in customer support services or a similar client-facing industry is considered an advantage.
• Excellent interpersonal skills and a proactive, problem-solving mindset.

Responsibilities

• Provide high-quality assistance to customers via phone, email, and live chat within the customer support services sector.
• Resolve technical and general inquiries with a focus on first-contact resolution.
• Maintain accurate records of customer interactions within our internal CRM system.
• Act as a primary brand ambassador for our international clients, ensuring a premium service experience.
• Collaborate with international teams to optimize support workflows and communication strategies.
• Contribute to the continuous improvement of support protocols to enhance client satisfaction.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training programs to ensure your success.
• Comprehensive Health Insurance and additional benefits.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria effortless.
• Monthly Performance Bonus to reward your dedication and results.
• A modern, collaborative office environment in the heart of Sofia.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed