Spanish Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

3d • Onsite

About The Position

Mercier Consultancy Group is seeking a dynamic professional to join their team in Sofia for the Spanish Speaking iRobot Support Specialist position in Bulgaria. This role is a perfect fit for a tech-savvy individual passionate about the consumer electronics industry who is looking to grow their career within a fast-paced, high-innovation environment.

Requirements

• Native or fluent Spanish (spoken and written).
• Valid EU passport (mandatory).
• A strong interest in consumer electronics and smart home technology.
• Excellent communication skills and a professional, patient demeanor.
• Previous experience in a technical support or customer service role is highly desirable.
• Ability to relocate to Sofia for this Spanish Speaking iRobot Support Specialist position in Bulgaria.

Responsibilities

• Provide high-quality technical support for iRobot products within the consumer electronics sector.
• Resolve customer inquiries via phone, email, and chat, maintaining excellent service standards.
• Diagnose and troubleshoot smart home connectivity issues for our Spanish-speaking clientele.
• Maintain detailed documentation of consumer interactions and technical resolutions.
• Stay updated on the latest iRobot hardware and software innovations to provide expert-level guidance.
• Collaborate with the global support team to improve customer satisfaction and efficiency.
• Escalate complex technical cases to the relevant departments while managing the customer experience.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Career development within one of the best Spanish-speaking jobs in Europe.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed