Italian Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d • Onsite

About The Position

We are currently seeking a motivated professional for an Italian Speaking Support Specialist position in Bulgaria to join our client's prestigious customer service hub. This is an exceptional opportunity to advance your career among the best Italian-speaking jobs in Europe while enjoying a vibrant professional environment in Sofia.

Requirements

• Native or fluent Italian (spoken and written) is absolutely essential for this role.
• Valid EU passport or right to work in Bulgaria.
• Strong communication and interpersonal skills suited for the fast-paced Customer Support Services industry.
• Proven ability to adapt to new software tools and technical environments.
• Resilience and a proactive attitude towards problem-solving.

Nice To Haves

• Previous experience in a customer-facing role is highly valued, though not strictly mandatory.

Responsibilities

• Provide high-quality technical and general assistance to Italian-speaking clients via phone, email, and live chat.
• Maintain a deep understanding of product features and service policies within the Customer Support Services sector.
• Resolve complex client inquiries with professionalism and empathy to ensure maximum satisfaction.
• Collaborate with internal departments to streamline support workflows and improve overall service efficiency.
• Document all interactions accurately within the CRM database in accordance with company standards.
• Contribute to a positive, results-oriented team environment by achieving daily performance targets.
• Continuously update your knowledge of industry trends and company-specific support protocols.

Benefits

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Sofia.
• Monthly Performance Bonus linked to your individual achievements.
• Clear pathways for career progression and internal development.
• A vibrant, multicultural workplace culture located in one of the most exciting hubs for jobs in Bulgaria.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed