About The Position

About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class employers across the European BPO sector. We pride ourselves on our reputation for excellence and our ability to place high-performing individuals in career-defining roles within the social media industry. Job Overview We are currently looking for a motivated professional to fill our Italian Speaking Content Moderator position in Bulgaria. This role is a vital component of our client's social media operations, ensuring a safe, engaging, and compliant environment for millions of users worldwide through your linguistic expertise and critical judgment.

Requirements

  • Native or fluent Italian (spoken and written).
  • Valid EU passport (mandatory).
  • Strong proficiency in English to communicate within our international professional environment.
  • A keen eye for detail and the ability to process complex information regarding social media content policies.
  • Proven ability to work in an on-site office environment based in Sofia, Bulgaria.
  • Passion for social media and a high level of personal resilience.

Responsibilities

  • Analyze and moderate user-generated content to ensure compliance with community standards and social media policies.
  • Investigate reports of policy violations, including harassment, hate speech, and graphic content, to maintain platform safety.
  • Utilize your native-level Italian to interpret cultural nuances and maintain high-quality safety standards.
  • Collaborate with global teams to identify emerging trends and patterns of abuse within the social media ecosystem.
  • Maintain detailed documentation and reporting on moderation actions taken during your daily shifts.
  • Contribute to the ongoing refinement of moderation guidelines to improve user experience in the digital space.
  • Participate in regular feedback sessions to ensure consistent performance and alignment with industry regulations.

Benefits

  • Competitive Monthly Salary.
  • Fully Paid Training.
  • Health Insurance.
  • Fully Paid Relocation Package (flight, transfer, hotel).
  • Monthly Performance Bonus.
  • Career development opportunities within the thriving market of Italian-speaking jobs.
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