Icelandic Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

1d • Onsite

About The Position

We are currently seeking a motivated professional for an Icelandic Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity to join a vibrant, multicultural team in Sofia, while advancing your career within the fast-paced and rewarding Customer Support Services industry.

Requirements

• Native or fluent Icelandic (spoken and written).
• Strong command of English for internal business operations.
• Valid EU passport (mandatory).
• Excellent communication and problem-solving skills, perfect for those seeking Icelandic-speaking jobs.
• A proactive attitude and the ability to thrive in a collaborative, international environment.

Nice To Haves

• Previous experience in the Customer Support Services industry is considered a significant advantage.

Responsibilities

• Deliver exceptional omnichannel support to Icelandic-speaking customers, maintaining high levels of satisfaction.
• Resolve complex inquiries efficiently, upholding the premium service standards of the Customer Support Services industry.
• Maintain accurate logs of all client interactions within the company CRM system.
• Collaborate with cross-functional teams to resolve technical or service-related escalations.
• Act as a brand ambassador, ensuring that all communications reflect the professional values of our clients.
• Participate in ongoing training sessions to stay updated on product developments and best practices.
• Contribute to the team’s success by meeting and exceeding established performance metrics.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• A modern, high-tech work environment in one of the best locations for jobs in Bulgaria.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed