Icelandic Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

23h • Onsite

About The Position

Mercier Consultancy Group is seeking a dedicated professional for an Icelandic Speaking Solutions Consultant position in Bulgaria, designed for those who excel in customer support services. This is a unique opportunity to join a fast-paced environment where you will provide exceptional service to Icelandic-speaking clients while building a career in one of the most vibrant hubs for jobs in Bulgaria.

Requirements

• Native or fluent Icelandic (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory).
• Professional proficiency in English to collaborate within our multinational workplace.
• Excellent problem-solving skills and a proactive, customer-centric mindset.

Nice To Haves

• Strong passion for delivering excellence within the customer support services industry.
• Previous experience in a service-oriented role is highly valued for this Icelandic Speaking Solutions Consultant position in Bulgaria.

Responsibilities

• Provide high-quality support to clients within the customer support services sector, ensuring every inquiry is resolved with precision.
• Act as a primary point of contact for Icelandic-speaking customers, maintaining the highest standards of professional communication.
• Analyze complex customer issues and provide innovative solutions that align with company guidelines.
• Collaborate with cross-functional teams to streamline service delivery and improve overall customer experience metrics.
• Maintain comprehensive records of client interactions in the CRM system to ensure accurate reporting.
• Actively participate in training sessions to keep up-to-date with product knowledge and industry best practices.
• Contribute to the positive and collaborative culture inherent in high-performing international teams based in Sofia.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) is included to ensure a seamless transition for your new journey in Bulgaria.
• Monthly Performance Bonus to reward your commitment to service excellence.
• A dynamic career path within one of the most sought-after Icelandic-speaking jobs in Europe.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed