Spanish Speaking Support Specialist - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is seeking a motivated Spanish Speaking Support Specialist to join their client's team in Bulgaria. This role offers a unique opportunity to advance a career in the Customer Support Services industry with full relocation support to Sofia, a vibrant European business hub. The position involves delivering exceptional customer service to Spanish-speaking clients via phone, email, and live chat, resolving inquiries, and maintaining high customer satisfaction. Responsibilities include documenting interactions in the CRM, collaborating with international teams, and representing the brand by upholding quality standards. Continuous learning of product knowledge is also expected.
Requirements
- Native or fluent Spanish (spoken and written) is mandatory for this role.
- Proficiency in English to effectively communicate within an international corporate environment.
- Previous experience in the Customer Support Services sector is considered a strong advantage.
- Strong problem-solving skills and a genuine desire to assist customers effectively.
- Valid EU passport (mandatory for administrative compliance in Bulgaria).
- Ability to relocate to Sofia for this on-site opportunity.
Responsibilities
- Deliver exceptional customer service via phone, email, and live chat to Spanish-speaking clients.
- Resolve technical and service-related inquiries with accuracy and professional etiquette.
- Maintain high levels of customer satisfaction by providing tailored solutions in the Customer Support Services industry.
- Document all interactions within the CRM system to ensure seamless service continuity.
- Collaborate with international teams to optimize support workflows and process improvements.
- Represent our premium brand by upholding quality standards in every customer interaction.
- Stay updated on product knowledge to provide expert assistance to our global user base.
Benefits
- Competitive Monthly Salary
- Fully Paid Training programs to ensure your success.
- Comprehensive Health Insurance package.
- Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation).
- Monthly Performance Bonus linked to your professional achievements.
- A dynamic, international work environment in the heart of Sofia.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
