Swedish Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated Swedish Speaking Support Specialist to join their team in Sofia, Bulgaria. This role is within the Customer Support Services industry and offers a comprehensive, fully-paid relocation package to Sofia. The position involves providing exceptional omnichannel customer support to Swedish-speaking clients, resolving inquiries, acting as a brand ambassador, collaborating with internal teams, and documenting customer interactions.

Requirements

• Native or fluent Swedish (spoken and written) skills are essential for this role.
• Valid EU passport or a valid work permit for Bulgaria.
• Strong digital literacy and the ability to multitask across various software platforms.
• Excellent communication and interpersonal skills, fostering positive relationships with customers.
• Passionate about exploring international opportunities and contributing to one of the most exciting Swedish-speaking jobs in Europe.

Nice To Haves

• Previous experience in the Customer Support Services industry is considered a significant advantage.

Responsibilities

• Deliver exceptional omnichannel customer support to Swedish-speaking clients within the Customer Support Services industry.
• Maintain high levels of customer satisfaction by resolving inquiries with precision and professionalism.
• Act as a brand ambassador, ensuring all communications align with our premium quality standards.
• Collaborate with internal teams to identify and resolve recurring product or service issues efficiently.
• Stay updated on internal product knowledge to provide accurate and technical assistance to end-users.
• Meet and exceed individual and team KPIs through proactive problem-solving and service excellence.
• Document all customer interactions in the CRM system accurately, contributing to our operational data integrity.

Benefits

• Competitive Monthly Salary that reflects your expertise.
• Fully Paid Training to ensure you thrive in your new environment.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria effortless.
• Monthly Performance Bonus linked to your productivity and service quality.
• Opportunities for career progression in a growing international company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed