Swedish Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d•Onsite

About The Position

Mercier Consultancy Group is seeking a motivated professional for a Swedish Speaking Customer Support Specialist position in Bulgaria. This role involves providing world-class assistance to Swedish-speaking clients in Sofia, Bulgaria, and includes a comprehensive relocation package. The position is within the Customer Support Services sector, focusing on high-impact roles that accelerate career growth and organizational success.

Requirements

Native or fluent Swedish (spoken and written).
Valid EU passport (mandatory).
Strong proficiency in English to collaborate within our international team.
Prior experience in the Customer Support Services industry is highly valued.
Excellent interpersonal skills and a genuine passion for problem-solving.
Flexibility to work in a fast-paced environment and adapt to rotating shifts.

Responsibilities

Provide high-quality omnichannel support (email, chat, and phone) for Swedish-speaking customers.
Resolve complex inquiries efficiently to maintain high satisfaction scores within the Customer Support Services industry.
Maintain detailed customer interaction records using professional CRM systems.
Collaborate with cross-functional teams to escalate and resolve technical or billing issues promptly.
Uphold the brand’s reputation by delivering a premium, empathetic, and solution-oriented service experience.
Contribute to team goals by meeting and exceeding established performance metrics and quality benchmarks.
Stay updated on product knowledge and internal support procedures to ensure consistent service delivery.